Rights Respected, People Protected
“111,930 people benefitted from NRC Shelter programmes in 2015”
Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them. Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.
1.Role Specific Information
The purpose of the Recruitment and Personnel Unit is to lead the provision of central support to NRC Jordan Country Office to attract and provide an interface in administration of key HR processes that contribute to motivation and retention of staff.
As the Recruitment and Personnel Coordinator you will contribute to the unit’s primary objectives ensuring that NRC’s operations in Jordan attract and recruit the right staff / talents in a timely manner, and support the management in ensuring compliance with NRC policies and procedures. To achieve these objectives, the unit will focus on developing innovative approaches and mechanisms to attract candidates, support the implementation of NRC policies and procedures, and promote use of existing tools to facilitate compliance and feedback.
Generic responsibilities:
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.
- Implement NRC’s systems and procedures at area level
- Ensure adherence to NRC policies, handbooks, guidelines and donor requirements
- Prepare and submit reports and analysis
- Ensure proper filing of all support documents
- Support line managers in procedures and require support team trainings
- Management of support team
- Ensure adherence to NRC policies and the national labor law in all processes and procedures
- Advice in personnel conflicts/processes when relevant
- Coordinate staff recruitment and exits, introductions, trainings, staff benefits schemes etc.
- Coordinate with relevant partners, suppliers, authorities, lawyers etc.
Specific responsibilities:
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
- Contribute to strategic development of innovative approaches and mechanisms to sustain NRC brand as an employer of choice, attract new talents, improve retention and minimize the timeframe for recruitment processes
- Proactively lead the recruitment processes for national positions in compliance with the labour law and NRC recruitment procedures
- Proactively provide leadership in the implementation of recruitment processes through updating of assigned recruitment tools and online platforms, efficient workforce planning, pro-active sourcing, advertising, selection and job offers
- Maintain all documentation pertaining to Recruitment, including tracking weekly and monthly recruitment metrics
- Ensure that onboarding, induction, performance management and exit procedures are established and implemented for all staff
- Follow up on disciplinary measures/meetings, conflict management; participate in investigations as required
- Ensure national staff benefits including leave and medical Insurance are processed and tracked as per NRC procedures
- Ensure that staff records in all offices in the area are up to date and filed appropriately
- Support/facilitate HR trainings such as Code of Conduct, and PSEA (Protection from Sexual Exploitation and Abuse), same as information sessions on Internal Regulation and HR SOPs
- Work closely with other HR Coordinators to ensure there is clear and positive coordination and cooperation between the recruitment and personnel team and the other units
- Provide recruitment and personnel reports / statistics on a monthly, quarterly basis and whenever required as part of the management information processes.
- Provide technical support to the NRC Jordan Area Offices as required.
- Other recruitment responsibilities as assigned.
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
- NRC Management (CMG, Managers and Coordinators)
- All NRC Jordan staff including hiring managers
- Liaising with NRC Lawyer and authorities to make sure all regulations are legalized within the labour law.
- External Recruiting agencies e.g. Akhtaboot, Reliefweb etc.
- Other INGOs, NGOs,
Scale and scope of position
- Staff: Direct supervision 4 Technical Officers.
- Team: 4 Technical Officers; 2 HR Officers, 3 Technical Assistants
- Stakeholders: INGOs, Recruitment Agencies
- Budgets: Nil
- Information: Webcruiter
- Legal or Compliance: NRC HR Manual, Minimum Recruitment standards.
2 .Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
- Bachelor’s degree in Business, Human Resources or related field or equivalent professional experience.
- Minimum 3-5 years’ experience from working as a senior HR professional and within an organization/company with at least 200+ staff, preferably in a humanitarian/recovery context
- Demonstrated experience and ability to create, implement, maintain and improve recruitment strategies and systems in a high-volume context
- Documented results related to the position’s responsibilities
- Knowledge about own leadership skills/profile
- Fluency in English, both written and verbal
Context/specific skills, knowledge and experience:
- Knowledge of the NGO operations and the dynamics of the humanitarian sector
- Demonstrated knowledge of multiple recruitment tools and methods
- Ability to analyse data and trends for informed decisions
- Good communication and interpersonal skills
- Proficiency in computer (MS-Office Package e.g. excel, Powerpoint)
2. Behavioral competencies (max 6)
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:
- Working with people (setting positive example; addressing problems by focusing on solutions and not obstacles; displaying a high level of cultural sensitivity; highly approachable, trustworthy and sensitive towards confidential nature of HR matters)
- Communicating with impact and respect (communicating in a professional way; speaking and writing clearly, efficiently and with respect; excellent interpersonal skills)
- Empowering and building trust (creating an atmosphere of trust and confidence; delegating and authorizing responsibilities appropriately; being a role model by being accountable for decisions)
- Managing performance and development (holding team accountable for job performance; giving honest and constructive feedback to subordinates; developing the professional competencies of subordinates; dealing with poor performance and unprofessional behavior)
- Planning and delivering results (able to break down a project into achievable tasks; completing assigned tasks according to deadlines; planning of relevant activities; monitoring processes and adjusting plans if necessary; excellent organizational skills)
- Initiating action and change (demonstrating flexibility and initiating necessary changes and improvements: performing and prioritizing well under pressure)
3.Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
- The Job Description
- The Work and Development Plan
- The NRC Competency Framework
Our Ideal Candidate:
We are looking for a strong candidate with Bachelor’s degree in Business, Human Resources or related field or equivalent professional experience. The successful candidate should demonstrate experience working as a senior HR professional within an organization/company with at least 200+ staff, preferably in a humanitarian/recovery context. He/she should be a good communicator, with the able to create, implement, and improve recruitment strategies and systems, work with staff and line management to implement human resource practices and able to manage performance of a diverse team.
Additional Information:
Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Contract period: till 30 of September, 2019
Salary/benefits: 2227 JOD
Duty station:Jordan Amman.
Approved health certificate will be requested before contract start
NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.
NRC reserves the right to use electronic screening tools for this purpose.
NB: Please enter the geographical location in the "Company name" field for both company and location on your application
