تعلن الشركة الدولية لأعمال خدمة التواصل - كريستل - عن حاجتها الى :
Customer Experience Supervisor
- Organize, plan, and monitor the customer service agents to ensure optimized interaction between the company and its customers.
- Monitor the activities of customer service agents to ensure compliance with the set standards of courtesy and professionalism.
- Be the primary point of contact and build a long-term relationship with your main client(s).
- Continuous research to identify more personalized methods for enhancing the overall customer experience and product marketing/sales.
- Investigate customer issues/problems and create mutually beneficial solutions.
- Handle issues that have been escalated from the customer service agents.
- Oversee the hiring and training of customer service agents to ensure an effective workforce.
- Guide and direct the activities of customer service agents to ensure their interactions with customers reflects positively on the company.
- Develop and implement strategies useful in improving customer relationship, dedication, and satisfaction.
- Provide effective dialogue script prompts for customer service agents.
Customer Experience Supervisor Position Skills and Qualifications:
- 3-4 years of experience in customer service (contact center experience is preferred)
- 2-3 years of experience in a supervisory role
- Strong presentation skills
- Thorough understanding of communication techniques and practices
- Proven self-starter with initiative and motivation
- Prior experience working in sales and relations is preferred
- Outstanding time management skills
- Proficiency in multitasking