تعلن شركة ارامكس في الاردن عن حاجتها الى :
1- Customer Service Executive - GOC
الوصف الوظيفي
Attend to customer request and needs efficiently and on time to achieve customer satisfaction in all regions. - Provide customer service support for customers who are based in France.
- Respond promptly to customer inquiries, solve their problems and escalate when necessary.
- Follow up on customer cases and constantly update them.
- Ensure following up with operations for any special customer needs or to solve any problematic issue.- Provide customer service and handle customer complaints and requests as per Aramex CS standards.- Coordinate with the outsource courier company’s in France for shipments delivery.
- Handle all GCS cases, follow up and close all requests on time.
- Communicate with France warehouse on shipment updated based on customer requests and follow ups with the station.
- Handle shipment collections.
- Follow up on problematic customers’ cases (delayed/misrouted shipments) and make sure they are resolved properly.- Follow the pre-set process maps for all the Customer service team
- Abide by and implement all new customer procedures.- Handle SRN & collections in case needed (not applicable to all stations).
- Follow up on Express Shipments for cash if needed.
- Respond promptly to customer inquiries, solve their problems and escalate when necessary.
- Follow up on customer cases and constantly update them.
- Ensure following up with operations for any special customer needs or to solve any problematic issue.- Provide customer service and handle customer complaints and requests as per Aramex CS standards.- Coordinate with the outsource courier company’s in France for shipments delivery.
- Handle all GCS cases, follow up and close all requests on time.
- Communicate with France warehouse on shipment updated based on customer requests and follow ups with the station.
- Handle shipment collections.
- Follow up on problematic customers’ cases (delayed/misrouted shipments) and make sure they are resolved properly.- Follow the pre-set process maps for all the Customer service team
- Abide by and implement all new customer procedures.- Handle SRN & collections in case needed (not applicable to all stations).
- Follow up on Express Shipments for cash if needed.
المهارات
- Communication Skills- Excellent command in French- Excellent command of English- Analytical Skills
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2- Digital Transformation Executive
الوصف الوظيفي
Roles and responsibilities are but not limited to:• Requirements gathering and analysis.
• Translate product roadmap into workable development items.
• Manage Product Development Life Cycle.
• Work closely with the development team to implement features and resolve bugs.
• Perform Various testing approaches to guarantee the product quality
• Assist in troubleshooting and resolving system and product issues.
• Plan releases and upgrades.
• Technical writing and documentation.
• Translate product roadmap into workable development items.
• Manage Product Development Life Cycle.
• Work closely with the development team to implement features and resolve bugs.
• Perform Various testing approaches to guarantee the product quality
• Assist in troubleshooting and resolving system and product issues.
• Plan releases and upgrades.
• Technical writing and documentation.
المهارات
• Hands-on experience managing all stages of the product life cycle
• Technical background with knowledge of software development and web technologies
• Work experience as a Product Owner or similar role in product management
• Familiarity with agile methodologies
• Team spirit and good communication abilities
• Good organizational skills
• Analytical and conceptual thinking skills.
• Documentation skills.
• Knowledge in creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Excellent planning, organizational, and time management skills.
• T-SQL and Database development.
• Crystal reports development is a plus.
• Knowledge of different types of software testing.
• Knowledge in Web Development and UX is a plus.
للتقديم من هنا
• Technical background with knowledge of software development and web technologies
• Work experience as a Product Owner or similar role in product management
• Familiarity with agile methodologies
• Team spirit and good communication abilities
• Good organizational skills
• Analytical and conceptual thinking skills.
• Documentation skills.
• Knowledge in creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Excellent planning, organizational, and time management skills.
• T-SQL and Database development.
• Crystal reports development is a plus.
• Knowledge of different types of software testing.
• Knowledge in Web Development and UX is a plus.
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