Hostel manager is needed, location:Petra.
Main responsibilities:
•Customer service and front of house
•Oversee the guest welcome, from enquiry to checkout, to deliver exceptional customer service at all times.
•Manage online booking systems including optimising bed spaces and gauging availability.
•Proactively review and respond to customer feedback online and in person.
•Periodically cover reception duties.
• Maintain and co-ordinate implementation of daily, weekly and monthly Hostel tasks including as cashing up, recycling and waste disposal etc.
• Periodically be ‘on call’ to cover emergency out-of-hours call outs.
• Identify areas for improvement to the overall products and service within the Hostel and wider promotion of the Hostel, activities and holidays.
•Customer service and front of house
•Oversee the guest welcome, from enquiry to checkout, to deliver exceptional customer service at all times.
•Manage online booking systems including optimising bed spaces and gauging availability.
•Proactively review and respond to customer feedback online and in person.
•Periodically cover reception duties.
• Maintain and co-ordinate implementation of daily, weekly and monthly Hostel tasks including as cashing up, recycling and waste disposal etc.
• Periodically be ‘on call’ to cover emergency out-of-hours call outs.
• Identify areas for improvement to the overall products and service within the Hostel and wider promotion of the Hostel, activities and holidays.
Operational management:
• Manage, develop and mentor all Hostel staff and volunteers emphasising excellent customer service and ensuring high standards of cleanliness are maintained throughout the Hostel.
• Plan weekly rotas to ensure sufficient cover for bookings including additional demands for group and event bookings or activity holidays and to facilitate staff leave and training.
• Co-ordinate event, group and activity bookings, working closely with the Venture Mòr team, including effective implementation and delivery of services such as provision of staff, catering and other resources.
•Undertake regular assessment of occupancy and sales performance and support preparation of future projections and targets for onward reporting and forward planning.
•Take all reasonable steps to ensure the Health and Safety of staff, guests and visitors on site, ensuring compliance with relevant policies, procedures and legislation.
•Actively foster good local community relationships, identifying opportunities to work in partnership and raise the profile of Applecross as a whole.
•Liaise regularly with the Head of Finance and Administration and the Communications and Marketing Manager to further business development and seek support where required.
• Manage, develop and mentor all Hostel staff and volunteers emphasising excellent customer service and ensuring high standards of cleanliness are maintained throughout the Hostel.
• Plan weekly rotas to ensure sufficient cover for bookings including additional demands for group and event bookings or activity holidays and to facilitate staff leave and training.
• Co-ordinate event, group and activity bookings, working closely with the Venture Mòr team, including effective implementation and delivery of services such as provision of staff, catering and other resources.
•Undertake regular assessment of occupancy and sales performance and support preparation of future projections and targets for onward reporting and forward planning.
•Take all reasonable steps to ensure the Health and Safety of staff, guests and visitors on site, ensuring compliance with relevant policies, procedures and legislation.
•Actively foster good local community relationships, identifying opportunities to work in partnership and raise the profile of Applecross as a whole.
•Liaise regularly with the Head of Finance and Administration and the Communications and Marketing Manager to further business development and seek support where required.
**MENTION JOB TITLE IN THE SUBJECT**
Please send your cv to
M.abwaini@hotmail.com