أخر الاخبار

مطلوب موظف تقني للعمل لدى جملون - متجر الكتب العربي


تعلن Jamalon اكبر متجر الكتروني للكتب في الشرق الاوسط عن حاجتها الى :

Technical Support Help Desk


Jamalon.com, the largest online bookstore in the Middle East, is looking for a Technical Support - Help Desk to join our team in Amman. 

You should be a self-starter with a bias towards independent problem-solving. Clear communication and prioritization will be important as you plan, design, and deliver the best experience. 

KEY RESPONSIBILITIES
 : 

As a Technical Support Officer , you are responsible for: 
  • Responding to queries via chat, email, or phone 
  • Training other staff members on troubleshooting and diagnosing problems 
  • Writing, editing, and revising training manuals for new and updated software and hardware 
  • Providing technical assistance for questions and problems 
  • Resolving problems with networks and other computer systems 
  • Diagnosing system errors and other issues 
  • Following up with customers to ensure full resolution of issues 
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods 
  • Running reports to analyse common complaints and problems 
  • Installing or changing software to fix issues 
  • Remotely accessing hardware or software for clients to make changes and fix problems 

If you’re entrepreneurial and want to build and own transformative technology-driven products for the Arabic publishing industry, join us in making history. 

BASIC QUALIFICATIONS
    
  •  One year experience 
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems 
  • Familiarity with both PC and Mac Hardware and Software 
  • Experience with Network Repairs and Analysis 
  • Good Customer Service Skills 
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience 
  •  Writing and Editing Skills to aid in writing and updating manuals 
  • Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school) 
  •  and Specific Knowledge of other required Computer Systems for different work environments.




وضع القراءة :
حجم الخط
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16
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تباعد السطور
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2
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