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وظائف شاغرة لدى شركة كريستل لخدمات التواصل في الاردن

 


Crystel has a “Contact Center Supervisor” vacancy for performance driven candidates.
Duties:
- Supervise and lead a team of Customer Care Agents of diverse levels.
- Provide support to team members on daily inquiries.
- Organize, supervise, evaluate, manage and monitor the Customer Care Agents’ daily activities.
- Manage the team’s shifts and rosters to adhere to client’s requirements and KPIs.  
- Manage the team’s daily activities to ensure set KPIs are met.
- Develop strong relationship with clients, follow up and ensure that the services provided meet all set KPIs.
 
Job Requirements:
- Minimum 2 years as Contact Center Supervisor preferable in a BPO company.
- Holds a bachelor degree preferably in one of the following (Business, Management, MIS, or relevant degrees).
- High analytical skills.
- Highly skilled in reporting using Office tools (Excel, PowerPoint, Word).
- Complete knowledge in contact center KPIs.
- Able to articulate and communicate in Arabic and English – both written and spoken.

If you match the qualification, we encourage you to apply by sending your CV to our email  and mention “Contact Center Supervisor” in the subject line.

Please note that only candidates who meet the requirements will be contacted.

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