Position Overview:
AMIDEAST Jordan is seeking a motivated and self-driven Program Assistant to join the team at their offices in Amman, Jordan. The Program Assistant will be responsible for administrating the English Language and Access Micro scholarship programs providing the administrative, logistic, technical and clerical support of processes, activities and workflow, along with assisting in the development and management of AMIDEAST’s on and off site corporate programs. Also, ensuring the smooth enrollment of corporate employees into AMIDEAST’s public English courses all in coordination with the department team members, in addition to assisting the Program Manager in the development of proposals and budgets for requested corporate programs, visiting program sites and conducting program and trainer quality assurance.
Role and responsibilities:
• Coordinate with Program instructors and trainers on class grades, attendance, materials and milestone documents;
• Perform administrative tasks such as certificate printing, service and material procurements and data collection as requested by the English Language Program Manager and/or Program Coordinator;
• Communicate and coordinate frequently, accurately, and responsibly with AMIDEAST’s office in Amman and program staff;
• Exhibit behavior and communications that reflect AMIDEAST’s goals of strengthening partnerships and understanding;
• Attend and support Access Program’s community service events, opening or closing ceremonies, enhancement or summer camps meetings or other events as required by the Program Coordinator or Program Manager;
• Assist AMIDEAST staff in preparing statistical and narrative reports about all program or class activities and results;
• Follow AMIDEAST’s standard operating procedures;
• Follow up daily on the call log sheet and respond to customer requests or deliver requests to the relevant department or position.
• Managing day to day communications with designated representatives of AMIDEAST’s corporate clients;
• Preparing grade sheets, reporting matrix and trainer selection for corporate programs, both on and off site;
• Assist in developing English Language Program budgets and proposals as requested by the Program Manager;
• Assists in the development and expansion of relevant English Language programs, based on departmental plans;
• Contributes in the creation of new course offerings, the development of tailored curricula, and the selection of appropriate assessment means;
• Collaborates closely with other departments along with external relations to promote English Language Program’s products and services;
• Coordinate with Senior Program Officer and Program Coordinator on trainer assignments and schedules;
• Prepare contract requests in coordination with Program Coordinator and Senior Program Officer for all trainers;
• Conduct background checks on prospective trainers;
• Procuring transportation for AMIDEAST trainers to off-site programs via AMIDEAST standard operating procedures (SOPs);
• Following up on grading and reporting for corporate programs as agreed in approved proposals.
• Conducting periodic quality assurance (QA) visits to program sites, recommending actions to English Language Program Manager, if any;
• Maintain accurate and up to date filing and records in compliance with the requirements pre-set;
• Perform any other AMIDEAST work-related duties requested by the Program Manager and/or Country Director.
Qualifications:
• Bachelor’s degree in a relevant field,
• Proficiency in Arabic and English,
• Computer literacy in MS Office,
• Ability to multi-task and prioritize responsibilities,
• Excellent oral and written communication and interpersonal skills,
• Must possess problem-solving skills, be a team player and a self-starter,
• Cross-cultural sensitivity and customer service orientation,
• Availability for travel both within and outside Jordan.
