يعلن فندق Grand Hyatt Amman في عمان - الاردن عن حاجته الى :
Director of Engineering
Summary
What's your passion? Whether you're into tennis, shopping or karaoke, at Hyatt we're interested in YOU. At Hyatt we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
At the moment we're looking for Director of Engineering to join our energetic, enthusiastic and passionate team at Grand Hyatt Amman.
Grand Hyatt Amman enjoys a prime location in Amman. Grand Hyatt Amman is only a 30-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology.
For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description, with nine flexible function rooms. Over 340 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
As for Director of Engineering you will be reporting directly to General Manager and below are some of the key responsibilities:
· To be fully in charge and responsible for the smooth function of the department’s administration, including the maintenance of an efficient filing system.
· To make sure that all documents related to the operation of the department are being kept up to date and that all records are correctly maintained and filed, including the applicable code compliance certificates and local authority inspection reports for the property and its systems.
· To assume full responsibility for the preparation and timely submittal of all reports.
· To maintain a comprehensive library of manuals and parts list of all operational equipment, as well as a complete set of up to date drawings of all areas and systems.
· To ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
· To represent the Engineering function on the hotel's Leadership Committee.
· To oversee the preparation and update of the Departmental Operations Manuals.
· To conduct regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Customer Service
- To ensure that all associates deliver the brand promise and provide exceptional guest service at all times.
- To ensure that associates also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial
· To assume full responsibility for the cost-effective operation of the Engineering Department.
To prepare the annual and revised Engineering budgets in close cooperation with the Director of Finance, relevant to the operational requirements of the property.
· To keep accurate records and monitor closely all Engineering budget expenditures.
· To proactively manage costs based on key performance indicators while still delivering the brand promise to the guest.
· · To allocate and countersign all invoices chargeable to the Engineering budget before they are processed and charged.
· To establish an efficient system for the control and verification of all fuel deliveries to the premises.
· To establish an efficient system for the control and verification of all utilities delivered to and consumed in the property.
· · To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· · To strategically analyse business performance to facilitate accurate and meaningful forecasting.
·· To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
· · To supervise closely all Engineering personnel in the performance of their duties, and delegate duties and responsibilities, as required.
· To develop and implement a comprehensive preventive maintenance programme for all equipment in the hotel, including kitchen and laundry.
· · To coordinate and, if so requested, supervise special projects and employment of outside contractors.
· · To establish a well organised Engineering store and closely control inventory.
· · To implement a comprehensive elevator emergency procedure and initiate associate training on emergency release procedures with the elevator manufacturer’s agent.
· · To inspect, at least twice monthly, the entire building with particular attention to defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be given to areas of difficult access.
· · To work closely with the Security Manager in preparation and implementation of an Emergency Response Plan and the operation and maintenance of all life safety and security systems.
· · To advise the General Manager of potential improvements to the operation.
· · To work with Materials Management for the most economic purchase of parts and consumables and to write clear and concise purchase requests for each item.
· · To conduct training courses for hotel personnel in life safety and fire fighting, in conjunction with the Human Resources Department.
· · To control and monitor closely all utility consumption, to ensure optimum energy usage by all departments in the Hotel, notifying the General Manager of areas of utility wastage that could be reduced/eliminated.
· · To establish, control and monitor closely all environmental awareness and protection programmes, to ensure adherence by all departments in the Hotel, notifying the General Manager of areas that need improvement in environmentally responsible practices.
· · To ensure that the property, its systems and the operational procedures comply with all the prevailing local and national codes, notifying the General Manager of areas of non-compliance, if any.
· · To maximise the energy efficiency of all equipment, notifying the General Manager of energy-inefficient equipment that should be replaced.
· · To assume full charge of building maintenance and guestroom and public area renovations.
· · To establish a regular planned guestroom servicing programme.
· · To supervise the maintenance of gardens and grounds, including road surfaces.
· · To be fully responsible for the implementation of all company life safety procedures.
· · To assume overall responsibility for the functioning of all alarm systems and fire fighting
Equipment.
· · To work closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· · To make sure that Engineering associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Personnel
· To oversee and assist in the recruitment and selection of all Engineering associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
· To oversee the punctuality and appearance of all Engineering associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
· To maximise the effectiveness of Engineering associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
· · To conduct annual Performance Development Discussions with Engineering associates and to support them in their professional development goals.
· · To encourage associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
· · To ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
· · To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
· · To feedback the results of the Associate “Gallup” Survey and to ensure that the relevant changes are implemented.
Other Duties
· · To maintain strong, professional relationship with the relevant representatives from competitor hotels and other organisations.
· · To respond to changes in the Engineering function as dictated by the industry, company and hotel.
· · To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
· · To attend training sessions and meetings as and when required.
· · To carry out any other reasonable duties and responsibilities as assigned.
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Core Skills
· Produces Quality Work
The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
· Achieves Results
The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
· Promotes Teamwork and Collaboration
The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
· Communicates Effectively
The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
· Shows Initiative and Resourcefulness
The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
· Focuses on Customers
The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
Leadership Profile
Hyatt’s higher purpose is based on care. Caring leaders build trust and engagement by cultivating genuine relationships. The capacity to care for one another is one of the strongest of all human traits. At the center of caring is empathy. Leaders exhibit empathy when they connect personally and deeply with those around them.
Serving leaders create success for and through others. Such leaders are motivated by service to the higher purpose, the business and its stakeholders – not by the pursuit of power or personal gain. The success of these leaders is gauged by the success of others. They don’t try to solve all problems or to have all of the answers: they thrive by unleashing others in pursuit of goals. They understand and take direct responsibility for growing the next generation of leaders.
· Learn
Learning leaders are inspired by learning and they take pride in further developing themselves. They are not afraid of – and they learn from – mistakes and failures. They make the intentional decision to continue to learn and grow throughout their lives, challenging themselves to be and do more, and gaining broader experiences. With their high learning agility and ability to be vulnerable, they reflect on and learn from experience, apply that learning to perform successfully under new or first-time conditions and share their learning, and themselves, with others.
· Adapt
Adaptive leaders demonstrate agility in the face of continuous change. They anticipate and thrive in changing environments where diversity of thought fosters innovation and creativity. They have the ability to create a climate where individuals can take risk, experiment, and learn from failure: often times with great speed. Adapting leaders constantly think about what changes are needed to stay relevant in the marketplace and to fulfil the organization’s purpose.
Achieving leaders prioritize and do what is best for the business. They are outcome oriented and understand that superior financial performance benefits all stakeholders. They are bold, strategic and future-oriented. They see the big picture, understand how the different components of a system interconnect and behave over time, and help make sense out of complexity by simplifying. They possess sound judgment and can make quick decisions when needed.
Qualifications
QUALIFICATIONS AND REQUIREMENTS
·High level of passion, enthusiasm and drive for results
· Charismatic leader who can inspire and motivate team
· Excellent communication skills across all mediums - presentation, telephone, correspondence, face to face etc. in Arabic, a 2nd language is preferred.
· Experience & ability to develop leading strategies to drive for best results.
· Ambitious and eager to learn, grow and further develop own career
· High level of common sense and high skill of problem solving and decision making
· Drive for results to outperform competition
· Proven track of experience as Director of Engineering in a 5 stars hotel or min. 2 years’ experience.
· Hyatt experience is preferred.
· Degree from a university in Engineering.