Assistant Reservation/Communication Manager
Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.
Main Functions
- The Assistant CORE Manager will help oversee the communication / reservation operation to ensure the best guest experience is provided.
- Understanding room types and their layouts, Allocations, rates, availability, Travel Agent commission, Performa Invoices.
- Utilizing the computer system in retrieving, updating and inputting room reservations.
- Processing internal reservations, management reservations, reservations from the Central Reservations Office, employee complimentary requests, rooming lists, group blocks, travel agent discounts, telexes and faxes.
- Handling Hotel calls / Outlet reservations and spa inquiries when needed.
- Ensures that guest correspondence is delivered in the shortest time possible.
- Respond properly in any hotel emergency or safety situation.
- Assisting the Director of CORE in the reconciliation of monthly telephone bills.
- Attend the Forecast meeting and Communication meeting when the absence of the Director of CORE.
- Coordinate the work schedule for the CORE team.
- Allocate duties and delegate work within the department continuously monitoring the process
- Deal with any complaints in the area of responsibility, to investigates all pertinent details
- Maintain maximum occupancy within the hotel, avoid overbooked and maintain the correct guest mix
- Instill sales orientated attitude to the reservationists, include compete knowledge of all suites and hotel facilities
- To act as the Hotel's GRS lead.
What to Expect from Your Work Experience...You will
- Be part of a cohesive team with a singular focus on creating the best guest experience
- Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
- Be encouraged to demonstrate your professional passion
- Have career growth opportunities both within Four Seasons Amman and worldwide with our company
- Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Learn more about our property and what it is like to work at Four Seasons by visiting:
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts