Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride- hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 130 cities across 15 countries and has created more than one million job opportunities in the region and host over 30 million users.
1- People Operations Specialist – Data
1- People Operations Specialist – Data
About The Role
The role holder will be responsible for the below :
Data/HR Databases
The role holder will be responsible for the below :
Data/HR Databases
- Ensures that all data received is accurate before processing
- Ensures that all data requests are processed in the appropriate database/system or passed on/back to the relevant individual/area
- Responsible for the integrity of the HR, payroll & benefit data held within the HR databases
- Ensures all information is passed on to the payroll accurately and on time either via the appropriate system or the agreed paperwork/manual solution
- Liaise and coordinate all necessary related information to internal teams and external agencies where required
- Runs system generated reports to provide information when requested
- Run system generated reports to validate data entry
Special Projects / Ad Hoc Requirements
- Participate in special projects when required
Other Duties
- The job description is intended to describe only the main duties. Jobholders are expected to maintain flexibility and perform all other reasonable duties that relate to the work.
Knowledge/Qualifications
A minimum 2 years of experience Data Processing, with experience of data management ideally in a multinational organisation including good working knowledge of:
A minimum 2 years of experience Data Processing, with experience of data management ideally in a multinational organisation including good working knowledge of:
- Front and backend knowledge of Oracle Payroll HCMS and/ or equivalent HCMS
- Data Management
- Shared Services experience is a plus
- Experience of working with Customer Relationship Systems (CRM)
- Proficient in Microsoft Office (with excellent Excel skills (V-Lookup, Pivot tables, conditional Formatting), Word (Mail Merge) and PowerPoint and its component parts) and /or G-suite
- Some knowledge of, or interest, in the Start-Ups
- High attention to detail is essential
- Able of work to deadlines
- Numerate
- Strong administrative and coordination skills
- Service Delivery
Skills & Attributes
- Good numeracy skills and a confidence to work with numbers and data
- Learn and demonstrate follow-up and problem-solving skills
- Ability to cope well under pressure, work on own initiative, prioritise tasks and manage workloads
- Ability to work accurately and with attention to detail
- Tact, diplomacy and an appreciation of the importance of working with confidential information
- Proven commitment to delivering quality, customer focused services
- Excellent communication skills, both written and verbal in English and Arabic
2- Data Analyst
Role Responsibilities
This role will report to the People Systems & Analytics Manager
Requirements
What do we offer you? Working in an international environment with colleagues from 70+ nationalities, a flat hierarchy, flexible working hours, unlimited (paid!) holidays and, the latest technologies and full ownership!
- Act as the first point of contact to answer all business data queries
- Develop effective reporting solutions by utilizing engineering best practices and using various BI tools
- Participate in continuous improvement of these reporting solutions
- Drive and support your designated business unit by converting complex data and findings into understandable tables, graphs, and written reports
- Present appropriate analysis and commentary to technical and non-technical audience
- Gain subject matter expertise and help define appropriate key metrics for the business unit and discover untapped areas for business improvement
- Provide concrete data-driven insights
- Test and communicate new features to users
- Run regular data integrity audits
- Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls
- Gather data about consumers, competitors, and market conditions
This role will report to the People Systems & Analytics Manager
Requirements
- Demonstrated experience working in an analytical role
- Demonstrated experience with business intelligence and visualization tools creating management dashboards
- Strong analytical skills and a passion to work with large sets of data
- Passionate about learning new technologies and working on a product of massive scale and impact
- Expert at writing SQL queries against large amounts of data
- Self-starter with excellent communication and organizational skills
- Outstanding interpersonal skills
- Ability to get hands-on in a complex operational environment
- Must be process orientated and a logical thinker with good attention to detail
- Fluency in English along with excellent oral and written communication skills
- Experience with Tableau, Micro Strategy or Looker is a plus
- Experience in ETL / ELT is a plus
- Experience working with dimensional data, data lakes is a plus
- Experience working with MPP databases like Redshift is a plus
- Experience in Python, R, Spark, Hive is a plus
What do we offer you? Working in an international environment with colleagues from 70+ nationalities, a flat hierarchy, flexible working hours, unlimited (paid!) holidays and, the latest technologies and full ownership!
3- People Operations Associate
About The Role
The role holder will be responsible for the below :
Administration
A minimum 2 years of experience of HR administration, with experience of data management ideally in a multinational organisation including good working knowledge of:
The role holder will be responsible for the below :
Administration
- Assists payroll, data and lifecycle team for their interactions
- Manage Jira tickets and delivers requests and letter to respective customers within SLA
- Ensures all aspects of assigned transactions are processed and handled in a timely and accurate manner
- Provide colleague service to both internal and external customers
- Support countries for any required visa process
- Handle calls and or written requests received from colleagues regarding policies and procedures by accessing various systems to obtain needed information
- Accurately documenting all colleague interactions, both internal and external using available Case Management tools
- Assist the team in developing recommendations for process improvements
- Develop and maintain a positive working relationship with team members and the overall Colleague Services team
- Provide a front-line client service orientation to all those who contact Colleague Services
- Refer Careem associates and managers to appropriate resources
- Provide other administrative support to payroll & data team as required
- Responsible for operations files, documentation and archiving
A minimum 2 years of experience of HR administration, with experience of data management ideally in a multinational organisation including good working knowledge of:
- Front and backend knowledge of Oracle Payroll HCMS and Payroll System
- Proficient in Microsoft Office with excellent Excel skills (V-Lookup, Pivot tables, conditional Formatting), Word (Mail Merge) and PowerPoint and its component parts and /or Google Sheets.
- Some knowledge of, or interest, in the Start-Ups
- Shared Services experience is a plus
- High attention to detail is essential
- Able of work to deadlines
- Numerate
- Strong administrative and coordination skills
- Service Delivery
- Employment law knowledge is an advantage
- HR/Payroll administration and procedures
- Data Management
- Strong customer service orientation and experience
- Excellent communication skills, both written and verbal in English and Arabic
- Learn and demonstrate follow-up and problem-solving skills
- Good numeracy skills and a confidence to work with numbers and data
- Ability to cope well under pressure, work on own initiative, prioritise tasks and manage workloads
- Ability to work accurately and with attention to detail
- Tact, diplomacy and an appreciation of the importance of working with confidential information
- Proven commitment to delivering quality, customer focused services