تعلن شركة Landmark Amman في الاردن عن حاجتها الى :
Guest Relation Officer
Ideal candidate must have a minimum of one years experience in Hotels or at least a graduate of a recognized Hospitality University and Proficient in either German or Spanish language in addition to the English language.
The role involves:-
Guest Relation Officer Duties and Responsibilities :
Provide Customer Service to Guests
From greeting and escorting guests to ensuring their daily comfort, a Guest Relation Officer maintains a constant presence at the front desk and lobby of the hotel and is available to handle all customer questions and concerns.
Works & coordinates with front desk personnel to insure guest satisfaction.
Handle Guest Complaints
A Guest Relation Officer listens to and manages all customer complaints and concerns. They keep a log of these complaints and resolutions. They communicate with guests in-person or via phone or email. A Guest Relations Officer must follow-up to ensure that each complaint has been resolved to the customer’s satisfaction.
Assist in Developing Customer Service Satisfaction Programs
The Guest Relation Officer helps establishments and build strong customer service programs. In this position you will work closely with upper management to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of guests to avoid potential issues in the future.