Vacancy Announcement
Human Resources Services Officer (Entitlements), Grade 16,
HQ Amman
Vacancy Announcement Number 20-AR-AM-06
Deadline for Applications 26 February 2020
Contract Status
Duration
Fixed-Term Appointment for 3 years including 1 year
probation period, with the possibility of further extension,
subject to the availability of funds, satisfactory
performance and continuing need.
Department Human Resources
UNRWA is committed to achieving gender parity at all levels of staffing under the
current UN-wide gender agenda and strongly encourages applications from qualified
women.
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working
across five areas of operation, is looking for highly committed professionals wishing to make a
change.
UNRWA’s strategic objectives
The mission of UNRWA is to help Palestine refugees achieve their full potential in human
development under the difficult circumstances in which they live. In line with this mission, the
Agency works towards five strategic outcomes: (a) Palestine refugee rights under international
law are protected and promoted; (b) Palestine refugee health is protected and disease burden
is reduced; (c) school-age children complete quality, equitable and inclusive basic education;
(d) Palestine refugee capabilities are strengthened for increased livelihood opportunities; and
(e) Palestine refugees are able to meet their basic human needs of food, shelter and
environmental health. UNRWA is funded almost entirely by voluntary contributions from UN
member states, regional bodies, business foundations and individual contributions.
Do you want to make a lasting difference?
If you are looking for a rewarding opportunity to make a tangible difference for one of the
most vulnerable communities in the world, UNRWA would like to hear from you.
The main responsibilities include:
Under the direct supervision of the Human Resources Officer (Headquarters),
supervising the Entitlements (Area) Section staff and activities; ensuring accurate
processing of payroll and data elements and certifying monthly payroll; arranging
document management in the Area Human Resources Operational Services Division
(HROSD); ensuring confidentiality and accuracy of the Area HROSD files and records;
monitoring Headquarters staffing tables for Area posts and ensuring all needed post
actions are undertaken;
Ensuring compliance with Staff Regulations and Staff Rules, Staff Management
Directives, Instructions, Circulars and HR manuals by directing, controlling and verifying
all actions taken by the Area HROSD which have an impact on area staff members;
Providing statistical analysis related to various Area HROSD issues and enquiries;
analyzing relevant Area HROSD patterns and trends and providing advice accordingly;
Assisting in the development and implementation of HR Policy and Procedures manual
governing the HRM system Agency-wide;
Determining eligibility of Headquarters Area Staff members for benefits as established
under the provisions of Staff Rules, Regulations and Directives; supervising the
preparation of contracts and personnel actions and advising Department Heads on
determinations concerning their staff accordingly;
Providing systematic briefing arrangements for new entrants to Agency Headquarters
and for retirees; counselling staff members on HR matters;
Ensuring maintenance of Area staff records and preparing related correspondence for
the Director of Human Resources and Commissioner-General’s signature.
To qualify for this position, you will need:
Education University degree from an accredited educational institution in human
resources, business, public administration, management or other
related discipline;
Work
experience
Six years of progressively responsible and relevant experience in
human resources, of which at least two years should have been at a
supervisory level and at least one year in entitlements
administration, in a governmental, international or large commercial
organization;
Language(s) Excellent command of spoken and written English.
Desirable qualifications:
Training/certification in Human Resources;
Advanced knowledge of UNRWA’s staff rules and regulations.
You will also need to demonstrate the following competencies:
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core
Competencies of Communication, Working with People and Drive for Results apply by
default.
Proficiency and knowledge of human resources and staff entitlements;
Proficiency in standard Agency computer applications;
Excellent drafting and report writing skills in English;
Excellent communication skills;
Proven ability to establish effective internal work relationships at all levels;
Good judgment and decision-making skills;
Ability to work under pressure;
Ability to supervise staff;
Ability to take initiative.
Equivalency
When the minimum requirements are not fully met, the Director of Human Resources may
exceptionally substitute part of the unmet requirements with a combination of relevant
Who we are
For 70 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has been
working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank
and the Gaza Strip providing direct assistance and protection for some 5 million Palestine
refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide
this assistance and its mission is to help Palestine refugees achieve their full potential in
human development until there is a just and lasting solution for their plight. UNRWA
restores safety, dignity and hope to millions who have been uprooted by conflict with
services encompassing education, health care, relief and social services, camp
infrastructure and improvement, microfinance and emergency assistance.
For more details on UNRWA, please visit: https://www.unrwa.org/
academic qualifications, additional professional training and progressive relevant work
experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.
Conditions of service
Monthly basic salary JD 1098.90 plus special occupation allowance of 25% of the basic
salary. Other benefits include monthly Provident Fund contribution (15% of basic salary paid
by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency
allowance (if applicable).
For guidance on how to prepare for competency-based interviews:
https://careers.un.org/lbw/home.aspx?viewtype=AYI
How to apply
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and
completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees
from accredited educational institutions. Only applications received through
http://jobs.unrwa.org will be considered. Due to the large number of applications received,
only short-listed applicants will be contacted via e-mail only. Please ensure that the e-mail
address indicated in your Personal History Profile is accurate.
The United Nations does not charge fees at any stage of the recruitment process (application,
testing, interviewing, etc). The United Nations does not concern itself with information related
to bank accounts.
General Information
This vacancy notice is open to internal and external candidates. Only candidates residing in
Jordan with authorization to work in the duty station at the time of application are eligible to
apply. The Agency will not assume responsibility or accountability to support or facilitate the
issuance of work permit in Jordan, and without a valid work permit, the appointment may be
rescinded.
UNRWA is a United Nations organization whose staff are expected to uphold the highest
standards of integrity, neutrality and impartiality. This includes respect for human rights, for
diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are
expected to uphold these values at all times, both at work and outside. Only persons who fully
and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA
is a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a
lower grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they
have not committed, been convicted of, or prosecuted for, any criminal offence and that they
have not been involved, by act or omission, in the commission of any violation of international
human rights law or international humanitarian law.
Date of issue: 13 February 2020/ AD