تعلن الشركة الدولية لأعمال خدمة التواصل - كريستل عن حاجتها الى :
Operations Support Supervisor.
- Major Duties
- Minimum 5 years’ experience in Account Management, preferably in Call Center environment.
- An excellent understanding of client care.
- Ability to prioritize and manage several different tasks at once.
- Planning, implementing and scheduling project tasks and milestones
- Managing and overseeing the clients
- Setting the clients expectation and following up on the required changes on the system
- Forecasting and analyzing market demand and the potential new customers
- Implementing and monitoring work plans to achieve assigned goals and objectives
- Periodical reporting (daily, weekly, monthly, etc.) as required
- Reviewing and prioritizing work orders
Skills:- Excellent Arabic & English communication skills, both written and verbal.
- Advanced Excel user
- Strong in data analysis.
- High attention to details.
Working hours:- Should be available for flexible hours (position requires evening and maybe late night working hours)