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Operations Support Supervisor.

Major Duties
  • Minimum 5 years’ experience in Account Management, preferably in Call Center environment.
  • An excellent understanding of client care.
  • Ability to prioritize and manage several different tasks at once.
  • Planning, implementing and scheduling project tasks and milestones
  • Managing and overseeing the clients
  • Setting the clients expectation and following up on the required changes on the system
  • Forecasting and analyzing market demand and the potential new customers
  • Implementing and monitoring work plans to achieve assigned goals and objectives
  • Periodical reporting (daily, weekly, monthly, etc.) as required
  • Reviewing and prioritizing work orders
Skills:
  • Excellent Arabic & English communication skills, both written and verbal.
  • Advanced Excel user
  • Strong in data analysis.
  • High attention to details.
Working hours:
  • Should be available for flexible hours (position requires evening and maybe late night working hours)

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