Vacancy Announcement
Senior Functional Expert, Grade 17,
HQ Amman
Vacancy Announcement Number 20-AR-AM-19
Deadline for Applications 18 July 2020
Type of Contract
Fixed-Term Appointment
3 years including 1 year probation period, with the
possibility of further extension, subject to the availability
of funds, satisfactory performance and continuing need
Department Information Management and Technology
UNRWA is committed to achieving gender parity at all levels of staffing under the
current UN-wide gender agenda and strongly encourages applications from qualified
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working
across five areas of operation, is looking for highly committed professionals wishing to make a
Access to quality education for every Palestine refugee child and youth
The Information Management and Technology Department (IMTD) is a strategic enabler of
UNRWA’s programmes in Jordan, Lebanon, Syria, West Bank and Gaza. With over 35,000 staff
members serving over 5 million Palestine refugees, the Agency’s programmes deliver direct
services to the refugees in the areas of education, health, relief and social service, infrastructure
and camp improvement, and microfinance services. IMD is always at the forefront when it comes
to introducing innovative business solutions that impact the organization’s overall value chain
even as it embarks towards a future ready state that is defined by the SMART Enterprise Strategic
Do you want to make a lasting difference?
If you are looking for a rewarding opportunity to make a tangible difference for one of
the most vulnerable communities in the world, UNRWA would like to hear from you.
Information Management and Technology
The main responsibilities include:
 Analyzing user requirements and needs; developing and proposing technical solutions to
implement requirements and changes within systems constraints; preparing functional and
technical solution documents; drawing new/changed workflows and processes; preparing,
coordinating and obtaining user approval/s for system implementation, rollout and training
 Managing the planning and implementation of information systems projects; developing
project plans and budgets; tracking and monitoring project progress against plans, budgets,
scope and quality standards; liaising with users during all phases of project development and
 Providing supervision and professional guidance to assigned project team; facilitating
communications between Information Management Department and its major stakeholders;
 Organizing and performing unit and integrated testing for new systems and changes to
existing systems; overseeing the development and implementation of test cases; assisting
users in conducting acceptance testing; developing training materials and operating
guidelines for new systems; writing reports and papering on project/system status and issues;
 Preparing ‘Request for Information’, ‘Request for Proposal’ and contract documents for the
development and implementation of new systems; negotiating with vendors/ contractors
changes to existing systems including work scope, effort estimate, time schedule and costs;
contracting vendors/contractors upon Agency’s approval; managing the performance of
contractors on assigned projects.
To qualify for this position, you will need:
Education An advanced university degree (Master’s or equivalent) from an accredited
educational institution in computer science or in business administration with
emphasis on computer-related studies and/or information technology; a firstlevel university degree in combination with three additional years of qualifying
experience may be accepted in lieu of an advanced university degree;
Formal training in project management techniques;
Seven years of progressively relevant experience in business analysis,
applications development and implementation including at least three years at
a senior level managing large application development projects;
Knowledge/experience in the automation of one or more of the following areas:
population registration, relief services, education, health, microfinance and
ERP systems;
Thorough knowledge and proven hands-on experience in web projects
involving multi-tier application development, object-oriented design and
programming and utilizing .Net tools over major Relational Database
Management System (RDBMS), preferably MS SQL;
Experience in the use of a standard Software Development Life Cycle (SDLC)
methodology, project management tools and techniques in addition to using
standard productivity tools such as Microsoft Office and Microsoft Project;
Language(s) Excellent command of written and spoken English.
Desirable qualifications
 Business Analysis Certification;
 Project Management Certification.
You will also need to demonstrate the following competencies:
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies
of Communication, Working with People and Drive for Results apply by default. Default
managerial competencies may apply.
 Commitment to continuous learning, willingness to keep abreast of new developments in the
field of information technology;
 Service orientation and ability to establish and maintain effective working relations;
 Excellent communication skills. Ability to convey complex technical concepts and
recommendations to non-technical staff at senior levels, both orally and in writing, in a clear
and concise style;
 Problem solving skills;
 Ability to independently plan and prioritize own work, work well under tight deadlines and
handle multiple concurrent projects/activities;
 Strong analytical skills.
Conditions of service
Monthly basic salary JD 1156.60 plus special occupation allowance of 69.90% of the basic
salary. Other benefits include monthly Provident Fund contribution (15% of basic salary paid by
the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance
(if applicable).
Additional information
The incumbent may be required to travel in the Agency’s area of operations.
For guidance on how to prepare for competency-based interviews:
How to apply
Applicants are required to register at by creating a personal profile and
completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees
from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received, only
short-listed applicants will be contacted via e-mail only. Please ensure that the e-mail address
indicated in your Personal History Profile is accurate.
The United Nations does not charge fees at any stage of the recruitment process (application,
testing, interviewing, etc). The United Nations does not concern itself with information related to
bank accounts.
General Information
This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan
with authorization to work in the duty station at the time of application are eligible to apply. The
Agency will not assume responsibility or accountability to support or facilitate the issuance of work
permit in Jordan, and without a valid work permit, the appointment may be rescinded.
UNRWA is a United Nations organization whose staff are expected to uphold the highest standards
of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and
for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold
these values at all times, both at work and outside. Only persons who fully and unconditionally
commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work
The Agency reserves the right not to make an appointment, to make an appointment at a lower
grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self attestation, confirming that they have
not committed, been convicted of, or prosecuted for, any criminal offence and that they have not
been involved, by act or omission, in the commission of any violation of international human rights
law or international humanitarian law.
Date of issue: 5 July 2020/ RJ
Who we are
For 70 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has been
working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank and the
Gaza Strip providing direct assistance and protection for some 5 million Palestine refugees in
the Middle East. UNRWA is mandated by the UN General Assembly to provide this assistance
and its mission is to help Palestine refugees achieve their full potential in human development
until there is a just and lasting solution for their plight. UNRWA restores safety, dignity and
hope to millions who have been uprooted by conflict with services encompassing education,
health care, relief and social services, camp infrastructure and improvement, microfinance and
emergency assistance.
For more details on UNRWA, please visit:

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