تعلن شركة ارامكس عن حاجتها الى الشاغر التالي :
Freight Customer Service
Job Description
- Focal point for customer's shipping requests.
- Provide freight solutions to customers.
- Develops relationships with allocated customers.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders.
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Provides spot quotations and closes contract.
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers.
- Takes and registers all customer complaints.
- Drives solution of customer complaints by solving it directly or assigning tasks to other function.
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
- Ensure seamless transaction liaising with Pricing and Billing teams.
Key Requirements
- 3-5 years' experience in Freight Forwarding / Freight in general - mandatory experience
- 2-5 years' experience of Customer Service preferably handling key business clients
- Good product knowledge (ocean and air freight)
- Working knowledge of transportation management systems (TMS)
- Commercial acumen to drive sales
- Ability to handle challenging situation in a composed manner
- Excellent knowledge in Microsoft offices
- Excellent English Verbal & Written skills
3-5 سنوات خبرة في شحن البضائع بشكل عام - خبرة إلزامية
2-5 سنوات خبرة في خدمة العملاء ويفضل التعامل مع عملاء الأعمال الرئيسيين
معرفة جيدة بالمنتج (الشحن البحري والجوي)
المعرفة العملية بأنظمة إدارة النقل (TMS)
الفطنة التجارية لزيادة المبيعات
القدرة على التعامل مع الموقف الصعب بطريقة مؤلفة
معرفة ممتازة في مكاتب مايكروسوفت
مهارات ممتازة في اللغة الإنجليزية الشفوية والكتابية
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