Vacancy Announcement
IT Project Support Officer, Grade 14,

مسؤول دعم مشاريع تكنولوجيا المعلومات

HQ Amman

رقم الوظيفة 

Vacancy Announcement Number 20-AR-AM-30
Deadline for Applications 16 September 2020
Type of Contract
Fixed-Term Appointment

3 years including 1 year probation period, with the
possibility of further extension, subject to the availability
of funds, satisfactory performance and continuing need
Department Information Management and Technology
UNRWA is committed to achieving gender parity at all levels of staffing under the
current UN-wide gender agenda and strongly encourages applications from qualified
applicants from under-represented groups (based on, for example, gender, disabilities).
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working
across five areas of operation, is looking for highly committed professionals wishing to make a
IMTD’s strategic objectives
The Information Management and Technology Department (IMTD) is a strategic enabler of
UNRWA’s programmes in Jordan, Lebanon, Syria, West Bank and Gaza. With over 30,000 staff
members serving over 5 million Palestine refugees, the Agency’s programmes deliver direct
services to the refugees in the areas of education, health, relief and social service, infrastructure
and camp improvement, and microfinance services. IMTD seeks to provide world-class
Information Management and Technology (IMT) services to UNRWA beneficiaries through secure,
innovative, impactful, efficient and cost-effective solutions.

المهام الوظيفة :

The main responsibilities include:
• Establishing and managing online repositories of IT Project Management documents and
setting up project files. Including the use of established project management tools and
procedures to update all Project Management Office (PMO) document repositories;
• Providing support and administrative services to the PMO, including but not limited to:
compiling and distributing project related reports, preparing for meetings, checking
documents for accuracy and compliance, drafting communication material, collating requested
information in coordination with field offices, and responding to general Project Management
queries. This entails the use of technology and electronic systems and tools to initiate work,
sharing information with colleagues, clients, partners and external stakeholders;
• Providing advice, guidance, and training where applicable to support adoption of Project
Management methods, software, procedures, processes and tools and adherence to policies
and standards as set out by the Head, Project Management Office; drafting guidance material
for Project Management tools and processes;
Information Management and Technology
• Analyzing data and information to facilitate monitoring and evaluation of project activities to
institutionalize and disseminate knowledge;
• Supporting the review and improvement of Project Management documents as per the
frameworks and guidance established by the Project Management Office (PMO);
• Managing, configuring and administrating the Enterprise Project Management (EPM) software
solution (creating project sites, assigning licenses, and monitoring the progress); providing
necessary support on the governance of the EPM and training to project teams on the use of
the system.
To qualify for this position, you will need:
Education A university degree from an accredited educational institution in computer
science or business administration with emphasis on computer-related studies
and/or information technology;
Formal training in project management techniques.
Four years of relevant experience in designing, planning, and managing
Three years of experience in Information and Communication Technology (ICT)
project environment/context;
Good level of knowledge in project management principles and methodologies,
in addition to project scheduling and monitoring tools.
Language(s) Very good command of written and spoken English and Arabic.
Desirable qualifications
• Project Management certification–PRINCE2 Foundation Certification or equivalent.
• Certification in IT industry standards and/or best practices (i.e. ITIL etc.).
When the minimum requirements are not fully met, the Director of Human Resources may
exceptionally substitute part of the unmet requirements with a combination of relevant academic
qualifications, additional professional training and progressive relevant work experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.
You will also need to demonstrate the following competencies:
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies
of Communication, Working with People and Drive for Results apply by default.
• Applying Technical Expertise
• Analyzing
• Planning and Organizing
• Following Instructions and Procedures
• Learning and Researching
For guidance on how to prepare for competency-based interviews:
Conditions of service
 919الراتب الاساسي

Monthly basic salary JD 919.80 plus special occupation allowance of 17.83% of the basic
salary. Other benefits include monthly Provident Fund contribution (15.2% of basic salary paid
by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency
allowance (if applicable).
How to apply
Applicants are required to register at by creating a personal profile and
completing UNRWA Personal History Form. Only applications received through
will be considered. Due to the large number of applications received for UNRWA vacancies, only
short-listed applicants will be contacted. Please ensure that the e-mail address indicated in your
Personal History Profile is accurate.
The United Nations does not charge fees at any stage of the recruitment process. The
United Nations does not concern itself with information related to bank accounts.
General Information
This vacancy notice is open to internal and external candidates. Only candidates residing in
Jordan with authorization to work in the duty station at the time of application are
eligible to apply. The Agency will not assume responsibility or accountability to support
or facilitate the issuance of work permit in Jordan, and without a valid work permit, the
appointment may be rescinded.
UNRWA is a United Nations organization whose staff are expected to uphold the highest standards
of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and
for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold
these values at all times, both at work and outside. Only persons who fully and unconditionally
commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work
The Agency will disqualify applicants who have separated for reason of misconduct, who left a UN
Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
The Agency reserves the right not to make an appointment, to make an appointment at a lower
grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they have
not committed, been convicted of, or prosecuted for, any criminal offence and that they have not
been involved, by act or omission, in the commission of any violation of international human rights
law or international humanitarian law.
Date of issue: 3 September 2020/ ES
Who we are
For 70 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has been
working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank and the
Gaza Strip providing direct assistance and protection for some 5 million Palestine refugees in the
Middle East. UNRWA is mandated by the UN General Assembly to provide this assistance and its
mission is to help Palestine refugees achieve their full potential in human development until there
is a just and lasting solution for their plight. UNRWA restores safety, dignity and hope to millions
who have been uprooted by conflict with services encompassing education, health care, relief
and social services, camp infrastructure and improvement, microfinance and emergency

For more details on UNRWA, please visit:

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