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تعلن شركة ميكروسوفت في الاردن عن حاجتها الى :

Biztalk Support Engineer

Customer Service & Support
  • Do you want to empower every person and every organization on the planet to achieve more? 
  • Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
  • If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.
In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

  • Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
  • Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
  • Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included. 
  • One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
  • Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.
Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

  • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
  • Act internally as a customer advocate. 
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support. 
  • Advise customers on how to gain additional value from their Microsoft products.
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.



حدد نطاق مشكلة العميل من خلال جمع الحقائق ذات الصلة والتحقيق في المشكلة عن طريق إجراء البحث الخاص بك وإشراك فرق أخرى حسب الحاجة.
استشر وتعاون مع نظرائك المباشرين أو زملائك في جميع أنحاء العالم ومع الإدارة والهندسة لحل مشكلات الخدمة.
تصرف داخليًا كمدافع عن العملاء.
مكّن العملاء من العثور على المعلومات والحل الذاتي عندما يقررون ذلك ، ومعرفة المزيد حول منتجات Microsoft وخدماتها ودعمها.
قم بإرشاد العملاء حول كيفية الحصول على قيمة إضافية من منتجات Microsoft الخاصة بهم.
قم بتوثيق عملك الفني وأبحاثك لمساعدة زملائك ، وتحسين المنتج ، وتحسين تجربة الدعم.
الحفاظ على نهج استباقي لإسعاد العملاء ، وتحديد مخاوف العملاء وإدارة توقعات العملاء.


RequiredQualifications

1+ year(s) experience with Azure Logic Apps OR Biz Talk, IBM App Connect, Zapier or an equivalent product

Experience in one or more of these areas desirable
  • Experience with network connectivity
  • Experience with cloud technologies
  • Good debugging skills 
  • Basic knowledge of HTTP REST architecture
  • Basic JSON
  • AS2/EDI experience
  • Experience with Visual Studio and any light coding adapting to new technologies and adapters (ie. Active Directory Adapter, SAP Adapter, Azure Logic Apps)
  • Managing proof-of-concepts
Language Qualification
English Language: fluent in reading, writing and speaking.

1+ year(s) experience with Azure Logic Apps OR 5+ years experience with Biztalk Server.



أكثر من سنة (سنوات) من الخبرة مع Azure Logic Apps أو Biz Talk أو IBM App Connect أو Zapier أو منتج مماثل

خبرة في واحد أو أكثر من هذه المجالات مرغوب فيه
خبرة في الاتصال بالشبكة
تجربة مع تقنيات السحابة
مهارات تصحيح أخطاء جيدة
المعرفة الأساسية لهندسة HTTP REST
JSON الأساسي
تجربة AS2 / EDI
تجربة مع Visual Studio وأي ترميز خفيف يتكيف مع التقنيات والمحولات الجديدة (مثل محول Active Directory ، ومحول SAP ، وتطبيقات Azure Logic)
إدارة إثبات المفاهيم
مؤهل اللغة
اللغة الإنجليزية: يجيد القراءة والكتابة والتحدث.

أكثر من سنة (سنوات) من الخبرة مع تطبيقات Azure Logic أو أكثر من 5 سنوات من الخبرة مع Biztalk Server.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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