تعلن شركة ارامكس في اردن عن حاجتها الى :
Corporate Customer Experience Executive - VOC, Customer Insights & Understanding
Job Description
- Support CX Leader implement voice of customer programs (solicited through surveys, focus groups, communities, etc.)
- Analyze unsolicited experience feedback from customers (by mining calls, web data, emails, etc.)
- Gather input from employees about customer experiences and opportunities for improvement
- Analyze VOC feedback drawn across sources to identify customer pain points and opportunities to improve and differentiate
- Implement infrastructure and mechanisms to capture CX data (surveys, operational data, customer behavior, word of mouth, financial performance, etc.)
- Report results, insights, and recommended actions to improve
- Support the CX Leader by connecting with local stakeholders to embed customer centricity and accountability for relevant touchpoints and experiences across the organization.
- Support the CX Leader by coordinating with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
- Perform market research and stay updated in Customer Experience, Voice of Customer, Customer Insights & Analytics.
Job Requirements
- Bachelor's in Industrial Engineering, Business or relevant field
- 0 - 2 years' experience
- Excellent communication skills
- Excellent command of English
- Excellent analytical skills
- Team Player
- Knowledge of Survey Design principles and technologies is a plus
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