dhl الاردن dhl عمان dhl jordan dhl amman dhl tracking dhl البيادر dhl اربد dhl السابع dhl express dhl ينبع dhl ينبع البحر dhl يمن dhl يوم الجمعة dhl يوصل للبيت dhl يطلبون الهوية ضل يضل ضل يجري دمع العين my dhl i dhl express dhl i store dhl i didn't get my package dhl i missed delivery يامن هواه i dhl i sverige dhl وسط البلد dhl وظائف dhl ويكيبيديا dhl وظائف الاردن dhl واتساب dhl وادي الدواسر dhl وهران dhl وظائف الخبر dhl هاتف dhl هولندا dhl هيلي dhl هاتف السعودية dhl هوت لاين dhl هاتف مجاني dhl هواتف dhl الهفوف h dhl اوه يامال dhl h&m zwroty hp dhl h dhloysa hp dhl tracking hp dhl returns h dh lousa dhl نابلس dhl نجران dhl نزوى dhl نجف dhl نواكشوط dhl نمره dhl نظام dhl نيويورك n dhl dhl n tracking dhlv h n 105 dhl n'djamena dhl tel no dhl n'djamena tchad n dlamini zuma ne dlya menya dhl مرج الحمام dhl مصر dhl مادبا dhl معنى dhl مصر أسعار dhl متابعة الشحنة dhl ماركا الشمالية dhl مسقط tracking ماضل كلام انسى الغرام ماضل كلام مسرع dhl m&s welham green jobs يام جدة m dhl paket dhl للشحن dhl للشحن السريع dhl لبنان dhl ليبيا dhl لبنان بيروت dhl ليبيا طرابلس dhl للشحن مصر dhl لبن l dhl l dhl paket le dhl dhl l karton dhl l päckchen l dhl sendungsverfolgung le dhl bourget dhl كفر الشيخ dhl كويت dhl كربلاء dhl كركوك dhl كندا dhl كفر الدوار dhl كوبون dhl كيلو 3 dhl قطر dhl قسم محرم بك dhl قسنطينة dhl قسم العمرانية dhl قنا dhl قطر رقم dhl قسم المنشية dhl قرطبة dhl q es dhl q&a dhl q significa dhl q code dhl q r code dhl q quiere decir dhl q se significa dhl فرع البيادر dhl فرع خلدا dhl في الاردن dhl فلسطين dhl فرع وسط البلد dhl فرع الزرقاء dhl فروع dhl فرع اربد ph dhl فضل فضل شاكر فروع dhl فى مصر f dhl dhl f liste dhl f-10 markaz islamabad dhl f-10 dhl غزة dhl غازي عنتاب dhl غانا ظل غزال ضل غالي حسام جنيد ظل غنم ظل غيمة اغنية ضل بالي gh dhl dhl gh tracking dhl gh contact dhl عربي dhl عمان البيادر dhl عمان كلية حطين dhl عمان خلدا dhl عمان الفرع الرئيسي dhl عمان الجبيهة dhl عمان الدوار السابع e dhl e dhl tracking e dhl commerce uae dhl uae dhl tracking uae dhl career dhl e shop dhl e-mail address dhl الظهران dhl ظهرة لبن dhl ظهران الجنوب dhl الظهران رقم ضل ظل ظل ظلال dhl ابو ظبي dhl في ابوظبي dhl طبربور dhl طنطا dhl طرابلس dhl طريق سلوى dhl طولكرم dhl طرطوس dhl طريف dhl طريقة الشحن dhl tracking number dhl ضريبة dhl ضباء dhl ضاحية لبن ضلي اضحكي ضرائب dhl ضد ضل dh-dhl550ucm-es dh-dhl32-f600 dh-dhl-fj dh-dhl43-f600 dh-dhl460ucm-es dh dhl sendungsverfolgung dhl صويلح dhl صويفية dhl صحار dhl صلالة dhl صنعاء dhl صبيا dhl صناعية هيلي dhl صلاح سالم dhl شميساني dhl شركة dhl شحن dhl شارع الجامعة dhl شركة شحن dhl شحن سريع dhl شارع المدينة المنورة dhl شعفاط dhl sg dhfl sh dhl سوريا dhl سعر الشحن dhl سكاكا dhl سيدي بشر dhl سوهاج dhl سلطنة عمان dhl سليمانية dhl سودان es dhl tracking se dhl tracking s dhl s dhl paket ce dhl se-dhl freight (sweden) se dhl se dhl freight dhl زيونه dhl زاخو dhl زحلة dhl زرقاء رقم dhl dhl زاجل ظل زاوية ضل زاوية حادة . dhl dhl رقم dhl رقم هاتف dhl رام الله dhl رقم موحد dhl رقم الكويت dhl رقم التتبع dhl رقم خدمة العملاء dhl رقم الرياض dhl r&d r dhl rh dhl express er dhl r r dhl ecommerce r dhl global mail r-ala alpha lipoic acid dhl ذي قار ظل ذي ثلاث شعب ظل ذئب ظل ذا بالم ضل ذكرني ياحبيبي فضل ذي الحجة شحن الذهب dhl dhl دوار الواحة dhl دمشق dhl دوار السابع dhl دبي dhl دمياط dhl دمنهور dhl دمياط الجديدة dhl دهوك dhl خدمة العملاء dhl خلدا dhl خميس مشيط dhl خدمة dhl خدمة العملاء رقم dhl خط ساخن dhl خالد بن الوليد dhl خدمة العملاء مصر kh dhl dhl حساب الشحن dhl حائل dhl حفر الباطن dhl حلب dhl حساب dhl حمص dhl حماه dhl حي المعادي dhl جبل الحسين dhl جرش dhl جدة dhl جازان dhl جدة التحلية dhl جنين dhl جمارك dhl جرمانا dhl ثمن الشحن dhl عبد الخالق ثروت dhl فرع عبدالخالق ثروت dhl th tracking thailand dhl th drop off dhl th to ph dhl th tracking dhl th เช็คพัสดุ dhl th คืออะไร dhl تتبع dhl توصيل dhl تلفون dhl تكلفة الشحن dhl تتبع شحنتك dhl تتبع شحنتك بالعربي dhl تلاع العلي dhl تركيا t dhl فياما dhl t shirt t dhlamini tt dhl dhl t shirt amazon dhl t shirt verschicken dhl بيادر dhl بغداد dhl بريد dhl بالعربي dhl بيادر وادي السير dhl بريدة dhl بيروت dhl بورسعيد dhl p.o. box يا مسافر وحدك الاتصال ب dhl b dhl p dhl dhl b anaya dhlpp dhl p&g dhl الزرقاء dhl الاردن عمان dhl السعودية dhl العقبة dhl ecommerce dhl near me dhl global mail dhl login dhl jobs dhl uk dhl 0800 dhl 0800 number dhl 01800 dhl 007 dhl 0844 dhl 007 plane dhl 0800 nz dhl 020 number 0 dhl tracking dhl.0_o dhl 0 5 kg paket dhl 0 95€ dhl 0 5 kg 0 dhl sendungsverfolgung dhl 0 810 login-8.0 dhl dhl 1 kg price dhl 1 kg price bangladesh dhl 1800 dhl 10th ave dhl 10kg box dhl 18h dhl 15001 heritage parkway dhl 1 day delivery 1 dhl tracking 1 dhl express 1 dhl paket identitätsprüfung 1 dhl sendungsverfolgung 1 dhl paket dhl 1 piece meaning dhl 24 dhl 24 hours dhl 2020 dhl 2019 annual report dhl 2 day shipping dhl 25kg box dhl 24 hour customer service number dhl 24/7 2 dhl lieferungen an einem tag 2 dhl tracking 2 dhl express dhl 2 kg price dhl 2. zustellung dhl 2 kg paket dhl 2 mann dhl 2 mann handling 3 hdhl 3 dhl global hubs 3 dlamini street mofolo north dhl 3 day shipping dhl 3 kg paket dhl 3 kg dhl 3 79 dhl 3-5 day shipping dhl 401k dhl 444 dhl 401k plan dhl 4pl dhl 4 pillars dhl 4505 derrick industrial pkwy dhl 4437 park drive norcross ga dhl 47th street dhl 4 you dhl 4 kg paket dhl 4 levent dhl 4 99 dhl 4 50 dhl 4 39 dhl 4 oriente puebla 5 hdhl dhl 5 kg dhl 5 kg paket dhl 5 euro dhl 5 kg paket preis dhl 5 kilo paket dhl 5 kg paket kosten dhl 5 de febrero dhl 6 اكتوبر dhl 611 dhl 615 tracking dhl 6 october dhl 6 october city dhl 615 cargo tracking dhl 6th of october dhl 6th october egypt 6 dhl tracking dhl 6 box dhl 6 october branch zone 6 dhl size 6 dhl box dhl 7th circle dhl 7th circle amman dhl 7 werktage dhl 7 49€ dhl 70 kg dhl 7-11 dhl 777 dhl 757 7 dhl tracking dhl 7 box dhl 7 kg paket dhl 7 49 dhl 7 depo 8 ايام بالانجليزي 8 ايام بعد الابرة التفجيرية 8 ايام بعد التبويض 8 ايام في جورجيا 8 ايام بدون تدخين 8 ايام بعد ترجيع الاجنة 8 ايام بعد التلقيح الصناعي 8 ايام في ماليزيا dhl 9 express dhl 9 de octubre dhl 9 digit tracking number dhl 9 de octubre guayaquil dhl 9 kg paket dhl 9 de octubre y pedro carbo dhl 9 uhr express dhl 9 rue du commandant d'estienne d'orves


تعلن شركة DHL Express للنقل في الاردن عن حاجتها الى :

Contact Centre Advisor Temporary - Jordanian Only

Overall Role 

The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.

Reports to 

Frontline Supervisor

RCS Level O


  Key activities 

Overall goals / 

Typical measures

 To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications 
Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL.  This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
  To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.
Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
All key activities are monitored monthly through Quality Monitoring calls, one to one coaching and side by side coaching and linked to incentive scheme.
Achieve Regional  QM score or over
( As per attached KPI’s Document ) 
All procedures need to be adhered to so as to achieve both individual and department measurements in revenue generation and Service Excellence. 
Achieve individual monthly SII / TDX targets and cash targets
  Contribute to Customer Service Department goals, which include: 
Answer all customer queries at time of call, and provide the customer with service information on demand.
  Department targets set as per Global KPIs: Standard Targets as per GMB KPI’s(key performance indicators) and Regional (Attached KPI’s Document )
Feedback related information to customers, CSA’s, Team Leaders, Sales, Operations and relevant DHL network stations. 
Show empathy, patience and support to new team members
Adhere to existing Customer Service procedures as outlined on the department intranet, (MYNET) while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS Team Leaders and Managers.
Help achieve dept MSP score   or over

 Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. 
Undertake any other related tasks or responsibilities as reasonably directed or required. 
Behaviour must at all times be in accordance with DHL’s code of conduct, values and policies. 
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL.
Be aware of the individual and department performance indicator requirements and strive to consistently achieve these

المهارات والخبرات المطلوبة

Skills / Qualifications

Key capabilities


Is reliable and follows reasonable directions from Team Leaders/Managers including the observance of DHL’s policies, procedures, code of conduct and values.  Is punctual at all times. 

Customer Orientation

Works hard to exceed customer expectations by prioritising customer needs and having a genuine willingness/eagerness to please them. 


Remains calm under pressure, responding well to change and remaining positive despite setbacks.  


Communication Skills 

Is well spoken and possesses an excellent command of the English language.  Tone is cheerful, confident, professional and courteous.  


Interpersonal Skills 

Relates well with people from a wide variety of backgrounds and nationalities and is able to build effective business relationships quickly over the phone. 


Is proactive and takes responsibility for own actions and decisions within the scope and boundaries of the role.  Knows where to locate relevant information and checks facts and data. 


Commitment to Excel 

Achieves results and willingly tackles demanding tasks. Sets challenging personal goals and strives to achieve individual and departmental targets.  Responds well to coaching for improvement and actively participates in own development. 

Attention to Detail

Is thorough and provides attention to detail to all tasks undertaken.  Stays focused on the details of the job, no matter how small. Checks and monitors own work to ensure 100% accuracy.

Sales Orientation 

Proactively identifies opportunities for converting customer enquiries to bookings and selling DHL’s suite of value-added services and products. Displays enthusiasm and persistence in securing sales with customers.

Problem Solving

Understands potential difficulties and their causes.  Generates workable solutions and makes rational judgements allowed within the scope of the role.

Works cooperatively with others to achieve individual and group goals. Accomplishes own tasks in support of team goals and works cooperatively within teams.  

Planning and Organisation

The job holder must be highly organised in keeping records of traces / special requests, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.

  EssentialPrevious experience dealing with a wide range of customers face to face or over the phone in busy service industries
Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
Excellent interpersonal skills and relates well with a wide range of people/customers 
Experience in resolving straight forward customer conflict
Demonstrated excellent attention to detail
Demonstrated ability to work effectively as part of a busy team
Basic computer skills including the ability to navigate around a computer
Ability to work flexible rostered hours, including scheduled breaks
Working knowledge of Microsoft Office
Tolerance for stress in a fast paced working environment

Previous call centre experience
Previous experience of telephone

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