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Customer Service Advisor (Call Center) - Jerash Resident (Part Time)
Zain Jordan is actively recruiting for a Customer Service Advisor Agent.
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your Responsibilities Will Include But Not Be Limited To
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your Responsibilities Will Include But Not Be Limited To
- Handing a high volume of in-bound calls and greet customers in a courteous and professional manner.
- Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
- Provide product and service information to our customers.
- Promote Zain’s products and services by understanding customer needs and interest and providing them with the right offers that match those needs.
- Trouble shoot service equipment issues.
- Adhere to, and fulfill, individual and team Performance Metrics.
What Do You Need to Qualify
To be shortlisted for the position, you will need to comply with all of the below requirements:
- Must be resident in Jerash.
- Holding a Bachelor’s degree
- 0-3 years’ experience in a related field
Skills
- Excellent Communication Skills (Speaking and Listening)
- Excellent Problem-Solving Skills
- High Drive for Achievement
- Strong Knowledge of MS Office
- Preferably Bilingual
- Ability to work under pressure
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