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Customer Service Advisor (Call Center) - Jerash Resident (Part Time)


Zain Jordan is actively recruiting for a Customer Service Advisor Agent.
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your Responsibilities Will Include But Not Be Limited To
  • Handing a high volume of in-bound calls and greet customers in a courteous and professional manner.
  • Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
  • Provide product and service information to our customers.
  • Promote Zain’s products and services by understanding customer needs and interest and providing them with the right offers that match those needs.
  • Trouble shoot service equipment issues.
  • Adhere to, and fulfill, individual and team Performance Metrics.
Working Hours will be 6 to 8 hours / per day as a max.

What Do You Need to Qualify

To be shortlisted for the position, you will need to comply with all of the below requirements:

  1. Must be resident in Jerash.
  2. Holding a Bachelor’s degree
  3. 0-3 years’ experience in a related field
 
Skills
  • Excellent Communication Skills (Speaking and Listening)
  • Excellent Problem-Solving Skills
  • High Drive for Achievement
  • Strong Knowledge of MS Office
  • Preferably Bilingual
  • Ability to work under pressure
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