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Customer Service Advisor - French Speakers

Job Description and Requirements

  • Responsible for handling customers’ interactions on behalf of company clients.
  • Responsible for communicating with customers’ interactions via multiple channels.
  • Answering all incoming requests and addressing the customers’ problems in a timely manner.
  • Re-directing requests as per the set processes and taking adequate messages when required.
  • Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
  • Escalating issues or unresolved queries to the Team Leader or Supervisor.
  • Must be able to work alternating shifts; day, evening, and overnight based on working schedule.

Skills

  • Ideal candidate must be fluent in French (B2 or higher) and Arabic
  • Excellent customer service skills
  • Excellent verbal and listening skills
  • Reporting skills
  • Due to shift rotation and overnight working hours, males are preferred to apply

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