تعلن الشركة الدولية لأعمال خدمة التواصل - كريستل عن حاجتها الى :
Customer Service Advisor - French Speakers
Job Description and Requirements
- Responsible for handling customers’ interactions on behalf of company clients.
- Responsible for communicating with customers’ interactions via multiple channels.
- Answering all incoming requests and addressing the customers’ problems in a timely manner.
- Re-directing requests as per the set processes and taking adequate messages when required.
- Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
- Escalating issues or unresolved queries to the Team Leader or Supervisor.
- Must be able to work alternating shifts; day, evening, and overnight based on working schedule.
Skills
- Ideal candidate must be fluent in French (B2 or higher) and Arabic
- Excellent customer service skills
- Excellent verbal and listening skills
- Reporting skills
- Due to shift rotation and overnight working hours, males are preferred to apply