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IT Company is looking to hire a Technical Support Specialist

2-3 years’ experience in related field.

Technical Support Responsibilities:


Identifying hardware and software solutions.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Resolving network issues.

Installing and configuring hardware and software.

Document technical knowledge in the form of notes and manuals.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Testing and evaluating new technologies.

Technical Support Requirements:


Degree in Computer Science or Information Technology.

Hands-on experience with windows server.

Certification in Microsoft, Linux, or Cisco is advantageous.

Prior experience in tech support, desktop support, or a similar role.

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Good written and verbal communication.

Application Deadline: 05-11-2020


Interested candidates, kindly send your CV with cover letter to

auto.job.jordan@gmail.com

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