Job Description
Act as a focal point of contact for the End User issues/requests/incident.
Monitor systems are fully operational, and any loss of service is restored in a timely and efficient manner.
Problem determination, workaround resolution, root cause analysis, major incident management.
Liaise with application vendor to help resolve incidents and any requests.
Perform all related routine tasks assigned by team leads/manager such as Daily reports, weekly reports, and monthly reports.
Regularly updating database security and enhancing database systems performance and efficiency.
Should be able to wirte SQL queries e.g MSSQL, MySQL Should have a good knowledge of system and network administration Academic Requirements: ·
A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
Demonstrable experience as an Application Support Engineer in a related field.
Good knowledge of programming languages, SQL Server and databases. Good Knowledge of working on Windows server and client operating system
Ability to document configuration changes and monitor performance.
Exceptional ability to provide end user support.
Advanced proficiency in determining the causes of application errors and repairing them.
Familiarity with ITIL service management life cycle.
Any IT related certification will be added advantage
Exceptional communication skills.
Experience: not required
Academic Requirements:
A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
Demonstrable experience as an Application Support Engineer in a related field.
Good knowledge of programming languages, SQL Server and databases.
Ability to document configuration changes and monitor performance.
Exceptional ability to provide end user support.
Advanced proficiency in determining the causes of application errors and repairing them
Familiarity with ITIL service management life cycle
Any IT related certification will be added advantage.
Exceptional communication skills. Experience: 3 to 5 years
Expected Start Date: 01/01/2021
All CVs must be sent to
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jordansupportjob@me-mits.com
Salary range 350 JD- 400 JD
Job Types: Full-time, Permanent