تعلن شركة امنية للاتصالات في الاردن عن حاجتها الى :
1- AML Officer
Description
1. Job Purpose :
The job holder is exercising reasonable effort in preparing reports on suspicious operations according to the data available and the information obtained on the client's activity, and adhering to the recommendations of the local and international supervisory and regulatory authorities and best practices.
2. The job entails exposure to:
- Verify due diligence procedures for new customers and existing customers, and for "Know Your Customer" information.
- Conducting a periodic review of the “Know Your Customer” records to ensure that they are complete and comply with the instructions and circulars of the Central Bank.
- Maintaining continuous contact with clients to update the client's file continuously.
- Working on the systems used by the company to control or reduce the risks of money laundering and terrorist financing.
- Monitor clients' financial operations and compare them with the customer's due diligence information and the extent to which it is consistent with the size and nature of his activity and conduct appropriate investigations regarding extraordinary transactions.
- Follow-up of high-risk clients' records, reporting suspicious activities.
- Receive information and reports directly from employees about unusual or suspected operations related to money laundering or terrorist financing, examine them and take the appropriate decision regarding notifying or saving the anti-money laundering unit.
- Notifying the unit immediately upon detection of operations suspected of being linked to money laundering or terrorist financing.
- Keeping tabs on developments in the systems, practices and techniques of money laundering and terrorist financing, and updating indicators related to combating money laundering and terrorist financing.
Requirements
Education: Bachelor Degree in Business Administration or any related field
Work Experience: a minimum of 1 – 3 years in related field
Knowledge Of:
- Mobile Financial Services Industry
- Legal requirements and controls
- International laws & regulations
- Industry products, processes and procedures
- Office management
- Administrative tasks
- Risk Management
- Organization Governance
- Process Management
- Excellent command of English language speaking and writing
- Well versed in Microsoft Office applications namely Word, Outlook, PowerPoint and Excel Good command of MS Office
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2- Consumer Marketing Retention Officer
Description
1. Job Purpose:
Responsible for the consumer from first contact throughout the entire lifetime of a relation and obtain successful retention efforts. Responsible for understanding consumer needs and accordingly develop marketing strategies & implement campaigns to retain consumers, reduce churn, and increase loyalty & engagement.
2. The job entails exposure to:
- Analyze consumer behavior, create segments and initiate action plans
- Launch retention campaigns, abide to Product launching process
- Launch frequent Campaigns in timely manner on all communication channels relevant to the segments
- Develop A/B testing on campaigns
- Monitor campaigns and propose rectifying actions to enhance pickup rate
- Explore new communication channels
- Create dashboards to Report KPIs on frequent manner (daily, weekly, monthly)
- Identify churn reasons and use insights from various sources to tackle churn
- Create campaigns to increase consumer engagement to prevent churn
- Work closely with data scientist team to develop new and enhance existing analytics models to track and analyze customer behavior
- Identify and prioritize areas of improvement involving customer experience.
Requirements
Education : Bachelor Degree in Marketing, Industrial Engineer.
Certifications & Licensure :
Essential:
- Bachelor Degree
- MS Excel related Certificates
- SPSS
- Consumer Behavior Courses
- SAS related Certificates
- Data visualization Certificates
Desirable:
Data Analytics Certificates
Tools & Systems:
Essential:
- A working knowledge with MS Office (Excel or Access)
- A working knowledge with CRM
- Basic knowledge in Power BI or any visualizing tool
- A working knowledge with Alteryx
- A working knowledge with SAS CMS
- A working knowledge with SAS Enterprise guide
Desirable:
A working knowledge with RTDM platforms
Technical Skills & Knowledge:
Essential:
- Excellent communication skills
- High degree of attention to details
- Basic Analytical Skills
- Excellent Project management skills (follow up, meeting deadline, planning)
- Basic experience in dealing with Big Data
- Ability to maintain a Customer Centric approach
- Excellent research skills
- Basic knowledge in consumer behavior
- Excellent presentation skills
- Basic data visualization Skills
Desirable:
- Basic Knowledge of Telecom Industry and up to date with technologies
- Basic Knowledge of Big Data
3- Core Network Planning Supervisor
Description
1. Job Purpose:
Responsible for preparing solutions design with making the needed analysis and acting technical lead in projects, managing Marketing requirements/expectations, executing capacity planning activities and managing products life cycle, and Identifying innovative solutions and products for Core network PS systems.
2. The job entails exposure to:
- Create capacity planning standards and guidelines for network’s continued expansion for the Core Network PS systems.
- Handle proof of concept testing and network design solutions for Core network PS systems.
- Plans, designs and dimensions (hardware and software) the elements of the Core Networks PS systems.
- Designs and dimensions the intra- and inter-connectivity with other networks and/or high-level elements of the network (e.g. MSS, MGW, MME, SGSN, S/P-GW, GGSN, MGCF, BSC, RNC, etc…).
- Handle onsite survey, installation, testing, commissioning and maintenance with cooperation with Core Network Operation Team.
- Orders hardware, features, functionalities and software releases for the Core Networks PS systems.
- Studies new technologies and proposes improvements in the Core Networks PS area.
- Prepares customer solutions in the Core Networks PS systems.
- Support network development, system acceptance test criteria and performance applications.
- Monitors daily reports of the Core Network PS systems and works to solve issues that might arise.
- Documents all projects detail such as HLD, LLD, topology, etc…
- Contacts vendors, exchanging information for software and hardware upgrades/features/licenses.
- Working on optimizing Core Network PS systems in order to improve it to follow network evolution and customer’s satisfactions.
- Drive evolutions of Core Network PS systems in scope based on NFV model.
Requirements
Education: Bachelor degree in Electrical Engineering, Telecommunications Engineering.
Knowledge and Skills :
- Knowledge of mobile Core Network concepts, systems, architectures and communication flows.
- Knowledge in cloud and NFV networks.
- Deep knowledge in solutions for Packet switching systems.
- Knowledge of signaling systems, e.g. SS7, SIGTRAN.
- Knowledge of signaling protocols, e.g. ISUP, MAP, SIP
- Fluent written and spoken English.
- CCNA.
- PMP.
- Microsoft excel.
- Planning & Organization.
- Problem Identification and Solving.
4- Customer Value Management Supervisor
Description
1. Job Purpose
Oversee customer onboarding and efficiently guide customer journey to increase the customer lifetime value. Responsible for creating and managing Customer Value Management (CVM) campaigns that hits business targets including tenure, revenue and engagement.
2. The job entails exposure to:
- Manage customer value management team
- Responsible for achieving CVM targets
- Enhance existing CVM framework and develop new strategies of real-time cross/up sell through micro-segmentation approach
- Utilize big data to analyze customers behaviors and enable in campaign management
- Synchronize AI machine learning based models to enrich micro segmentation & better targeting (Right message, through Right Channel, at Right Time, to Right Audience)
- Build Customer journey by closely working with all stakeholders and be responsible for all stages to be covered
- Produce accurate and timely reporting for CVM KPIs
- Monitor campaigns, evaluate through A/B test and controlled groups and suggest rectifying actions when needed
- Ensure a multi-channel campaign management
- Leverage data and insights from various internal and external sources to understand customers and funnel in depth areas of revenue increase opportunities
- Responsible of the Campaign Management & RTDM systems performance & utilization
- Introduce new communication channels with highly proven response rate
Leadership / Management:
- Advanced influencing and people management skills
- Proper Delegation
- Coaching approach with subordinates
- Good conflict resolution skills
Requirements
Education : Bachelor Degree in Marketing, Industrial Engineer, Data science.
Certifications & Licensure :
Essential:
- Bachelor Degree
- MS Excel related Certificates
- Data visualization Certificates
- SAS related Certificates
Desirable:
Masters in Data Science
Tools & Systems :
Essential:
- Working experience in Power BI or any visualizing tool
- Working experience in SAS CMS , or any Campaign Management Tools
- Working experience in RTDM platforms
- Working experience in Data Analytical Tools
Desirable:
- A working knowledge with SAS Enterprise guide
- Working knowledge on gamification platforms
Technical Skills & Knowledge :
- A working knowledge in marketing micro segmentation
- A working knowledge in cross-sell &up-sell strategies
- A working knowledge in customer experience management
- Advanced Analytical Skills and understand the story behind numbers and formulating recommendations
- Advanced experience in dealing with Big Data and processing Big Data
- Ability to maintain a Customer Centric approach
- Advanced knowledge in consumer behavior, value drivers and consumer migration patterns
- Excellent data visualization Skills
- Working experience with multi-channel campaign management
Desirable:
- Knowledge in digital marketing
- Knowledge in growth platforms
- Knowledge in omni-channels
- Excellent industry knowledge
- Deep understanding of mobile user consumption, trends, needs and expectations
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