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INTERSOS is an Italian humanitarian organization on the first line that works all over the world bringing assistance to people in danger victims of natural disasters and armed conflicts.

تعلن منظمة INTERSOS الايطالية في عمان - الاردن عن حاجتها

 الى :

1- Country Finance/Admin Coordinator

General purpose of the position

The Country Finance/Admin Coordinator is responsible for the proper technical performance of all accounting-financial activities and all human resources activities of the mission and its projects. In this context, he/she ensures the correct and effective management of financial and human resources, in accordance with the Organization procedures.

Main responsibilities and tasks

  • To assume responsibility for cash account administration, ensuring conformity to existing procedures; shortages or thefts must be reported, bearing the joint signature of both, the Country Finance Officer and the Head of Mission;
  • To manage the bank accounts of the mission and provide the Regional Finance Coordinator with monthly bank statements and bank reconciliations;
  • To update the economic and financial status of the mission and related-projects, in terms of expenses, appropriations, available cash and liquidity;
  • To update Jordan Mission Forecast and Recovery tool;
    • To provide on weekly basis the updated economic and financial data (PN) to the Project Manager’s, the Head of Mission and Regional Finance Coordinator;

    Budget preparation and control:

    • To provide support to the Head of Mission in the drafting of new projects;
    • To regularly check, in collaboration with the Project Managers and Head of Mission, the economic-financial performance of projects: final balance, expenditure excess, expenditure projections, and financial forecast;
    • To ensure project expenses are reasonable, allocable, prudent and spend in accordance with INTERSOS and donors rules and regulations, and support annual auditing procedures;
    • To prepare and verify, in cooperation with the Head of Mission, the trend of the general coordination's budget;
    • To monitors the sustainability of coordination's office and verify the correct distribution/allocation of the general coordination costs to the projects; to monitor the coordination and projects’ non-deductible costs;

    Financial reporting and audit compliance

    • To prepare the interim and final financial reports and submit them to the Regional Finance Coordinator for approval,
    • To prepare and carry out the audits conducted in the country, and for the transmission to the central headquarter of all project documents to be audited in Italy;
    • Ensure eligibility of all expenses;
    • Ensure compliance with all INTERSOS and donors regulation related to Finance and Human Resources, and communicate it proactively with other departments;
    • To ensures the correct filing of all projects’ data;
    • To ensure the proper execution of goods, works and services procurement processes and conformity to INTERSOS and donors procedures;
    • Ensure adequacy with Jordan ministries national reporting and accounting standards for INGOs,

    Confidentiality and accountability

    • Ensure maintaining high confidentiality of information, up to date documents, including processes and verification.

    Human Resources

    • In coordination with the Head of Mission (HoM) and the Country Senior Management Team (SMT), S/He Ensures National Staffs Internal Regulations are respected and in line with INTERSOS standards and with the local Labour Law. Ensure Organizational chart and National Staffs Salary grid is up to date.
    • Ensure staff payroll, Health Insurance and Tax calculation is prepared accurately by HR officer. Follow-up of the National and International Staffs annual leaves
    • Supervise the HR officer in the HR recruitment process, appraisal process and induction process is performed as per INTERSOS guidelines, with support of Head of Mission
    • With the support of the HR officer, guarantees that all personnel dossiers are kept in order and updated (e.g. contract of employment, contract’s amendment, CV, national id, pictures, disciplinary measures, leave requests and justifications resignation letters)

    Training and staff management

    • Supervise the team members reporting to you, provide support and training, promote a friendly and professional working environment, and ensure staff development and learning environment.
    • Ensure your team performance appraisals are reviewed regularly and conducted as per INTERSOS HR policies and procedures.
    • Advocate and plan for professional development for your supervised staff and yourself.
    • Provide input to, and deliver, where applicable, training for national staff in your team to increase their responsibilities in order to build capacity and ensure sustainability of programs.

    Working Relationships

    • Proactively engage with your supervisor and key staff.
    • Proactively support Regional Finance Coordinator and Regional Finance Controller as needed.
    • Proactively coordinate and communicate with Management staff.
    • Proactively engage on a regular basis with your supervisor to develop working networks to seek advice where needed.
      Education
      Advanced university degree in finance, business administration or other related field.
      Professional experience
      Minimum of 5 years of relevant work experience in emergency and humanitarian, in field locations as well.
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2- Accountability and Monitoring Officer



INTERSOS, with its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.
Following the conflict in the Syrian Arab Republic and the deterioration of the humanitarian situation which is negatively affecting also the neighbouring countries, since 2012 INTERSOS has resumed the operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for the Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).
In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, with a programme that concentrates on protection and protection mainstreaming within the different sectors of intervention that compose the Country Strategy (Protection, Child Protection, Education in Emergency, WASH, Shelter and Basic Needs including Cash and Winterization Assistance).

General purpose of the position and main responsibilities

As a humanitarian organization, INTERSOS is required to engage with affected communities and to ensure all feedback and complaints received are addressed, followed up and used to improve the quality of services provided. To improve the accountability system, INTERSOS is seeking to establish centralized and transparent complaints, response and feedback mechanisms.
The Accountability and Monitoring Officer is responsible to support the development/review of the internal complaints and feedback mechanisms; support the development of internal capacities in order to properly address complaints and contribute to the development of investigation plans. The officer ensures that clear guidelines for raising and handling complaints are established and that complaints are recorded and addressed by relevant units of INTERSOS within a realistic timeframe. The Accountability and Monitoring Officer will support in ensuring quality in the responses through the capacity building and support of staff involved in responding to complaints. Moreover, the officer will utilize the information gathered through the feedback and complaints mechanisms to produce periodic reports and analysis that can improve quality of programming and increase the overall organization accountability.
Main responsibilities

Under the direct supervision of INTERSOS Protection Coordinator, the Accountability and Monitoring Officer will be responsible of the following:

S/he ensures constant monitoring, reports and updates to the SMT on the main guidelines and policies in place within INTERSOS Jordan Mission.
S/he guarantees full awareness of INTERSOS policies and procedures within the staff deployed at Jordan Mission level through training, workshops and induction.
S/he guarantees strict abidance to the agreed upon standards and guidelines (internal and approved at national level) at Mission level, in particular for what concerns awareness of and abidance to Child Protection (CP) Policy, and Protection from Sexual Exploitation and Abuse (PSEA) Policy.
Implement the accountability mechanisms according to the set guidelines and SoPs.
Manage the feedback, responses, and complaints received through the accountability mechanisms for the different programmes within INTERSOS.
Communicate and disseminate INTERSOS accountability mechanisms standards and guidelines within INTERSOS and conduct training and capacity building for staff involved [e.g. Social workers/Outreach teams/Case Managers/Hygiene Promoters/Engineers, etc.]
Design and support dissemination of information related to CRFM in beneficiary, host communities, and relevant partners.
Specifically in relation to confidential complaints mechanisms i.e. complaints boxes log all complaints received through complaint boxes and refer to relevant focal points for processing.
Track feedback and complaints and make sure feedback reaches relevant staff/units.
Assign deadlines for investigation and ensure proper response is generated in reasonable time.
Manage data analysis and information presentation related to CRFM.
Produce regular internal (and external) reports on complaint trends, response procedures, and relevant issues.
Support programme staff in identifying and addressing all CRF related needs.
Contribute to documentation and sharing of M&E reports that facilitate evidence-based decision-making, internally as well as with partners and donors.
Provide support on the training and building capacity of technical staff and field staff members on data management including data collection, data entry, data analysis, and data storage.
Provide support to programme managers in reviewing information across projects, to ensure that feedback and complaints are taken into account in programme management decisions.
Provide support to programme teams that the developed monitoring tools of various projects are translated in KOBO ready for use by the field staff.
Conduct spot checks in the field related to the accuracy of means of verifications submitted by field staff to programme managers.
Receive complaints or feedback from the hotline number.
Build and maintain good working relations with staff from programmes and projects.
Support the M&E team in M&E exercises when needed.
By interfaces, INTERSOS means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
• M&E team
• Field Protection Managers and Programme Managers.
• CRFM Focal points in all field locations.
• Protection Coordinator/GBV-CM Specialist

Accountability
Ensure maintaining high confidentiality of information, up to date documents, including processes and verification.

Training
Advocate and plan for professional development for yourself.
Advocate and plan for professional development for your supervised staff. (this point will remain for those who supervise a team)
Provide input to, and deliver, where applicable, training for national staff to increase their responsibilities in order to build capacity, and ensure sustainability of programs. (this point will remain for those who supervise a team)

Working Relationships
Proactively engage with your supervisor and key staff.
Proactively engage on a regular basis with your supervisor to develop working networks to seek advice where needed.

Representation
Represent INTERSOS in a positive and professional manner to contribute to the creation of a positive image and overall credibility of the organization, notably through the application of INTERSOS mandate, ethics, values and stand-point with regard to other actors.

Act as PSEA Focal Point alternate; represent the organization in all PSEA Network activities and support the Protection Coordinator in the role as the co-chair for the PSEA Network Task Force.

Security
Ensure the application of, and compliance with, security protocols and policies of you and your supervised staff.
Position requirements
Education

Bachelor's degree from an accredited university in social studies, humanitarian actions or any related field.
Professional experience

At least 2 years of professional experience in Accountability;
At least 1 year of professional experience in Monitoring and Evaluation;
In-depth knowledge in PSEA;
In–depth knowledge of refugees’ assistance issues.
Specializes on the development of data gathering tools through KOBO
Professional requirements

Strong understanding of the humanitarian emergency operating context, the humanitarian system and its flexibility, donors and their high demanding, security and financial management in humanitarian context;
Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks with attention to details;
Ability to communicate effectively with variety of people, and express oneself in a clear and concise way;
Strong interpersonal and intercultural skills;
Demonstrated ability to present data and convey information clearly and concisely;
Strong communication and reporting skills;
Experience and ability to train others and transfer knowledge;
Good command of MS Office packet, including good typing skills;
Readiness to commit and adhere to the values, mission and vision of INTERSOS.
Languages

Excellent Arabic spoken and written language skills;
Very good ability to communicate and write in English.
Personal requirements

Excellent team working skills and ability to work in a multicultural environment and under pressure;
Ability to work independently, under pressure, and adapt in different environments;
Highly able to keep confidentiality;
Very strong interpersonal skills: strong communication and diplomatic skills;
Practical and problem-solver;
Time management;
Ability to follow-up on cases in a timely manner
INTERSOS Values:
INTERSOS Values

The centrality of human being is the key principle underpinning all INTERSOS’ values and interventions. It underlines the importance of the principles of equality, justice, peace, solidarity and the duty of every human being to help all those in need or distress, without influence of any kind. We value:

Borderless
Impartial
Independent
Sensitive to local cultures
Attentive to local capacity
Professional in solidarity
Transparent

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