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Support Engineer
Customer Service & Support
Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.
Our culture is built around attributes that drive our every decision and our every action:
Responsibilities
Qualifications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- Do you want to empower every person and every organization on the planet to achieve more?
- Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
- If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.
Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.
Our culture is built around attributes that drive our every decision and our every action:
- Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
- Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
- Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
- One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
- Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.
Responsibilities
- Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer advocate.
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Qualifications
- Experience with one or more Big Data or Analytics Products and Services
- Azure Data Factory
- Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
- Azure Cosmos DB, NoSQL Services, MongoDB
- Data Lake
- Cloud Streaming technologies
- Open Source Ecosystem (Linux, Apache, etc.)
- Developer Experience: Python, Scala, R
- Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
- Programming & debugging experience
- Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
- Ability to distill, prioritize and act on feedback from a variety of sources
- BA/BS degree
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.