أخر الاخبار

تعلن شركة زين للاتصالات عن حاجتها لموظفين لمراكز الاتصال ( كول سنتر )



Job Summary:


Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.


Main Responsibilities, will include but will not be limited to:



  •  Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services
  • Providing assistance concerning billing and service terms and procedures to customers
  • Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
  • Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.
  • Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
  • Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
  • Performing other duties related to the job as assigned by the direct supervisor.


  • Working conditions:

Working Days : 5-6 days per week ( including weekends ).

Working hours : 8 hours per day.

Salary : Hourly based.



Qualifications and Education Requirements:


Bachelor’s degree of one of the below majors:

  • Computer engineering
  • Telecommunication Engineering
  • Communication Engineering
  • Computer Information System
  • Computer System
  • Networking
  • Software Engineering
  • BIT


Experience:

  • 0-3 years’ experience in a related field

 

Soft Skills:

  • Customer Oriented.
  • Excellent Communication skills.
  • Excellent Team work skills.
  • Works under pressure.

 التقديم من هنا

تعليقات
6 تعليقات
إرسال تعليق
  • Unknown
    Unknown 3/03/2021 4:31 م

    ارغب في التوظيف

    إرسال ردحذف
    • قصص وخواطر
      قصص وخواطر 3/03/2021 5:32 م

      ارغب في التوظيف
      المؤهلات العلمية ثانوية عامة ناجح

      إرسال ردحذف
      • Unknown
        Unknown 3/03/2021 8:39 م

        انا خريجة تخصص علم حاسوب وأرغب بالتوظيف عمري 23 سنه

        إرسال ردحذف
        • Unknown
          Unknown 3/04/2021 1:13 م

          أرغب بالتوظيف والمؤهل العلمي ناجح ثانوية عامة وادرس بكالوريوس

          إرسال ردحذف
          • Unknown
            Unknown 3/04/2021 10:07 م

            ارغب بالتوظيف عمري 24 خبره ادخال بيانات وظبط.جوده وطباعة باللغتين

            إرسال ردحذف
            • غير معرف 3/05/2021 1:21 م

              ارغب بالتوظيف ادرس ادارة سياحية عمري 19

              إرسال ردحذف



              وضع القراءة :
              حجم الخط
              +
              16
              -
              تباعد السطور
              +
              2
              -