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Mindset, a regional market research firm based in Amman -Jordan is looking to hire a Technical Control Officer with the below qualifications:
• Diploma or BSc degree in computer engineering / computer science / or equivalent
• 0-2 years of experience as a technical support officer
• Very good understanding of operating systems, business applications, printing systems and network systems
• Diagnosis skills of technical issues
• Good command of written and spoken English
• Ability to work independently and self-learn using online tools
Some of the responsibilities include:
• Technical Support Front:
o Provide technical support to all company departments within the company
o Execute all installation, operation and maintenance work for all hardware, software, applications and programs
o Monitor and maintain computer and security systems including networks
o Troubleshoot system and network problems, diagnosing and solving hardware or software faults
o Troubleshoot technical issues involving Microsoft’s core business applications and operating systems
o Replace parts as required
o Provide support, including procedural documentation and relevant reports
o Support the roll-out of new applications
o Set up new users' accounts and profiles and deal with password issues
o Maintain a log of all acquired software licenses and ensure they are renewed / cancelled as per requirements in a timely manner
o Management of databases
• Procurement & Inventory Management Front:
o Reviewing, comparing, analyzing, and approving electronic products and services to be purchased
o Maintaining positive supplier relations
o Ensuring that purchased items are both cost-efficient and of high quality
o Maintaining accurate purchase and pricing records
o Managing the company’s inventory system for electronic devices
• Any other related technical support task needed to fulfill the requirements of the position
If you match the above criteria, please send your CV with the subject of “Technical Control Officer” to careers@mindset-res.com.
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