القائمة الرئيسية

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يتوفر شاغر للادارة او نظم المعلومات لدى شركة خدمات مالية في عمان

 


SHiFT Financial services company, Reginal Office Amman looking for


Operations Officer (male)


Job Functions

• Finance, Operations, Customer Service


Duties and Responsibilities of Operation Officer

-       Reflect the company’s image in a good manner.

-       Manage and monitor the daily operations and provide support to all business units.

-       Provide guidance to staff in resolving operational issues and problems.

-       Conduct regular meetings with Operation Manager to discuss about operational updates, ideas and issues, developing and implementing plans to improve

operational effectiveness and efficiency.

-       Follows the Operations’ department procedure that is provided

-       High standards in dealing with agent’s request within the duration and in accordance with SHIFT’s procedure.

-       Fully cooperation - Pass information and feedback that are related to other departments with the knowledge of the Operation Manager.

-       Monitor the data provided by the Operation Manager and inform him for any changes required; ex. Charges and Exchange Rate

-       Participating with the Operations Manager with any new technologies and procedure that enrich SHIFT’s Operations

-       Pass unsolved claims to the operation Manager.

-       Report any glitch or error to operations Manager.

-       Survey with agent and customer, educate and promote new services.

-       Other duties required by Operations Manager


What You Will Need To Succeed

• Bachelor in MIS, business Administration – preferred. 

• At least two years’ experience in financial services, customer service or any related fields.

• Analytical, and problem-solving skills

• Must be able to work independently and in the team, multitask and to process large volumes of incoming queries, effectively handle and coordinate work with large transaction load

• Ability to meet deadlines/sense of urgency/customer centric approach.

• Ability to pay strict attention to detail while performing repetitive tasks.

• Ability to learn quickly and operate in a high-paced, high volume, dynamic environment

• Fluency in English


What Will Make You Stand Out

• Good knowledge of Microsoft Word and Microsoft Excel.

• Ability to work evening/night shift and public holidays and sometime remotely is required . Flexibility working different shifts considered as an advantage

• Team player



        please send your cv to : g.alrajjal@shift-sg.com

        Please write the title of the position in the email subject .

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