تعلن DHL Express في الاردن عن حاجتها الى :
Courier Leader - Jordanian Only
- JOB PURPOSE
Senior courier should able to cover
- GEMA, ( Global Event Management Application )
- AQCC ( Advance QCC )
- MCT( Multi Chanel Tool )
- Sorting
- Covering PM shift.
- PRINCIPAL ACCOUNTABILITIES
- Cover and support all couriers runs and other staff for absence on account of training , planned 7 unplanned leave to ensure that service levels are met and the station meets its KPIs
- Support and train new and existing couriers to ensure that they developed to their maximum individual and collective skills to be productive and efficient in their role.
- Plan and implement new work methods and new technology like ROAM, THP, restructuring of routes to ensure that they are understood by all couriers and implemented successfully in the station.
- Ensure that all deliveries and pickups are completed in a timely and professional manner as per DHL standards and time deadlines and download of data is completed promptly to ensure 100% accurate and timely data to the network.
- Ensure that all necessary paperwork for shipments associated with pickups and deliveries is fully completed to DHL standards before the freight is sent to re-weight to ensure perfect shipments.
- Deputise effectively for the operations supervisor as required and ensure the smooth functioning and security of the station and that all performance indicators are met.
- Maintain and drive pro-active work practices to ensure teamwork, trunking performance is achieved which would practices such as loading and unloading trunks, sorting & security of freight , security of facility and personnel,
- Ensure a high level of rapport and communication is maintained with both internal and external customers while promoting DHL’s professional image
- Lead by example , so that couriers promote and sell value added services like TDD,import express ,insurance and participate actively in the sales lead incentive programme thus helping towards company revenue.
- Comply with the ground operation ISO procedures as outlined in the manual and safe working practices both within and outside the workplace
- Adhere to work timings, policies and procedures of the company , housekeeping guidelines and ensure that self is well groomed as per DHL dress code at all times
- NATURE AND SCOPE
- Context
- Reporting Relationships
- Contacts
- Service centre managers
- CS manager
- CS supervisors and Operations supervisors
- CS staff
- Despatch
- Sales
- Land Operations
- THP agents
- Service trainer
- Customers
- Problem Solving
- Decision Making
- Planning and Organisation
Plan a course of action to ensure that individual objectives are met
- Job Challenge
المهارات والخبرات المطلوبة
- KNOWLEDGE, SKILLS AND EXPERIENCE
- 1 year experience in DHL ground operations.
- Excellent verbal and written English communication skills with knowledge of Arabic preferable.
- Good planning & organizing skills
- Thorough knowledge of DHL services, products, business processes, practices 7 procedures.
- Demonstrates high level of commitment, energy and resilience.
- Passion for delighting customers
- Committed to delivering quality results and exceeding expectations.
- Good problem solving skills
- Good at building relationships and interpersonal skills.
- Team player
- Self-motivated and able to work pressure and time deadlines.
- Ready to relocate with Jordan
- Have a valid and clean Jordanian driving licence.
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