Position Title
Customer Relations Officer
Department
Retail Banking & Wealth Management
Key responsibilities
To provide end-to-end financial services to the Bank’s retail clients in a professional, courteous and prompt manner within high quality standards and in accordance with the set Bank policies, procedures and central bank regulations
To maintain strong relations with current clients and build new client relations
To achieve the monthly sales targets as per Bank policies
To carry out the day-to-day banking operations using the bank’s digital platforms
To maintain periodic status reports, daily activity reports
Job requirements
Experience:
At least (1-2) years of experience in a customer service role, preferably banking experience
Academic Qualifications:
Bachelor’s degree in Banking & Finance, Business, Accounting, Economics or any other related degree
Language:
Good English Language proficiency level (reading/writing/speaking)
Knowledge:
Thorough knowledge of branch operations and procedures
Good understanding of the various banking products and services
Strong understanding of central bank regulations
Strong knowledge in anti-money laundering regulations
Technical & Personal Skills:
Advanced skills in MS Office (Word/Excel/PowerPoint)
Strong communication and listening skills
Sales and customer-oriented
Business writing skills
Strong negotiation skills
Problem-solving skills
Solid organizational, self-management and time-management skills
Strong team work and cooperation skills
Good adaptability and change management skills
Strong attention to detail, quick-witted and prompt
How to apply
To apply, please send your resume to email
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