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Job Vacancy: TAC Team Manager

Estarta is currently on the lookout for competent candidates to fill in a TAC Team Manager position.

Key Responsibilities:

• Lead teams of customer support engineers who respond to service requests and resolve customer issues

• Handle escalations and assume ownership for the end-to-end customer experience

• Supervise activities of the team with responsibility for results in terms of customer service satisfaction

• Manage workload, and distribute it among team members, including the implementation of innovative case management techniques

• Provide management guidance to all levels of employees on accomplishing goals

Qualifications and Requirements:

• B.Sc. or B.A. in IT or management fields

• 6+ years previous management experience in customer service or call centers

• Drive for results

• Problem solving & critical thinking

• Teamwork and partnership

• General networking knowledge is preferable

• Proven excellent managerial skills

• Excellent communication skills

• Time management skills

Qualified interested candidates can share their CVs with us at  EMAIL, with TAC Manager in the subject line

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