STS is looking to hire a “Systems Engineer, End User Support” for Jordan.
Responsibilities and Duties:
Install new products and apply performance and security procedures.
Supervise the migration of existing solutions and apply needed updates.
Complete configuration and upgrading based on design and specifications of client proposals.
Supervise the administration of systems to ensure availability of services to authorized users.
Complete integration and test the applications and systems.
Prepare full documentation of the implemented products and software.
Provide timely status reports to supervisors and project managers.
Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
Follow-up on major accounts in terms of technical support and proactive support service.
Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
Provide hands on training to the customer “Knowledge Transfer”.
Full hardware installation and configuration of DELL and SEDCO products.
REQUIREMENTS:
Bachelor’s degree in Computer Engineering or any related field.
( 0 - 2) years of experience in any IT related field.
Skills:
Good command in both English & Arabic languages (writing, reading & conversation) ·
Ability to learn new technologies
Resourcefulness and troubleshooting aptitude
Attention to details · Analytical Thinking
Ability to work under pressure and stressful scenarios
Self-motivated
Ability to communicate and report incidents and issues to the upper management
For those who are interested please click on the below link and submit your Resume .
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