يرجى اعلامنا بانك قرأت الاعلان عن طريق موقع واحة الوظائف
Crystel is looking for a Quality Assurance Analyst to join the team!
As a QA Analyst you will;
- Ensure agents are providing excellent customer service according to the implemented standards and etiquette.
- Ensure agents are providing accurate information in a courteous and professional manner.
- Provide coaching, feedback and assistance to agents to make sure they understand and implement current and new policies and procedures for quality.
- Monitor and evaluate agents performance continuously.
- Prepare performance reports.
Position requirements;
- Minimum 1 year experience in a similar role in Contact Center field.
- Microsoft office (Microsoft Word, Excel, Outlook and PowerPoint).
- Strong knowledge of customer care processes and techniques.
- Ability to deal effectively and patiently in a positive attitude.
- Excellent motivator.
- Problem analysis and solving skills.
Please apply by sending your CV via email and mention “QA Analyst” in the subject line.
Crystel is looking for a Contact Center Team Leader join the team!
As a Team Leader you will;
Lead and supervise a team of Customer Care Agents of diverse levels.
Provide support to team members on daily inquiries
Organize, supervise, evaluate, manage and monitor the Customer Care Agents’ daily activities.
Manage the team’s shifts and rosters to adhere to client’s requirements and KPIs.
Manage the team’s daily activities to ensure set KPIs are met
Develop strong relationship with clients, follow up and ensure that the services provided meet all set KPIs.
Position requirements;
Minimum 1 year as a Contact Center Team Leader
Holds a bachelor degree preferably in one of the following (Business, Management, MIS)
High analytical skills.
Highly skilled in reporting using Office tools (Excel, PowerPoint, Word)
Knowledge in contact center KPIs.
Able to articulate and communicate in Arabic and English – both written and spoken
Please apply by sending your CV via email and mention “Team Leader” in the subject line.
لمن يجد في نفسه الكفاءة يرجى ارسال السيرة الذاتية على الايميل وكتابة المسمى الوظيفي في خانة الموضوع عبر الضغط على الصورة