القائمة الرئيسية

الصفحات

تعلن شركة الخدمات الآمنة لصناعة البرمجيات عن حاجتها لموظفين في مجال البرمجة والهندسة





 

- BS degree in Information Technology, Computer Science or
equivalent
- 2 to 3 years of experience .
- Proven working experience in enterprise technical support, IT
support or as a technical engineer
- In-depth knowledge in the product that the technician is
supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Excellent English language (written/speaking)
- Take ownership of customer issues reported and see problems
through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve
customer issues
- Follow standard procedures for proper escalation of unresolved
issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes
and articles
- Good experience in .NET and SQL server technologies
- Good experience in integration through Web API’s
- Good experience in SQL procedures troubleshooting and
monitoring
- Follow the SLA for issues with respect to the severity.

• Review the quality of all factors involved in production.
• Lists and identify descriptions of unacceptable product defects.
• Test the products to uncover defects and reporting to
management.
• Conducting System Testing with all known types (Smoke,
Regression, Sanity, Integration, and etc.).
• Develop test scripts, test plans, procedures and test cases.
• Review Software Requirements Specifications (SRS).
• Analyze software requirements and design documentation.
• Participate in project meetings and use analytical and problem
solving skills to contribute to the quality of the project.
• Preparing UAT checklist and plan.
• Conducting and managing sessions with different clients.
• Conducting training sessions with the client on delivered
products.
• Support and analyze production issues to find the root cause.
• Automation Testing using Selenium WebDriver (Med Level).
• API Testing using Postman.
• Performance Testing is a must.

1- Experience between 2-3 years
2- Have the ability and flexibility to handle client requests
3- Able to travel as per projects need
4- Very good English language
5- Technical Skills (ASP.Net, C#, MVC, MS.NET Core, Java Script/
JQuery)
If you are interested to join our family, kindly send your updated CV to email


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