القائمة الرئيسية

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وظائف شاغرة لدى شركة كريستل لخدمات التواصل في عمان

 


Crystel is looking for a Quality Assurance Analyst to join the team! 
 
As a QA Analyst you will; 
 
- Ensure agents are providing excellent customer service according to the implemented standards and etiquette. 
- Ensure agents are providing accurate information in a courteous and professional manner. 
- Provide coaching, feedback and assistance to agents to make sure they understand and implement current and new policies and procedures for quality. 
- Monitor and evaluate agents performance continuously. 
- Prepare performance reports. 
 
Position requirements; 
 
- Minimum 1 year experience in a similar role in Contact Center field. 
- Microsoft office (Microsoft Word, Excel, Outlook and PowerPoint). 
- Strong knowledge of customer care processes and techniques. 
- Ability to deal effectively and patiently in a positive attitude. 
- Excellent motivator. 
- Problem analysis and solving skills. 
 
Please apply by sending your CV via email and mention “QA Analyst” in the subject line.

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