تعلن Webhelp في اربد - الاردن عن حاجتها الى :
Content Moderator / Advisor
Responsibilities:
• Proactively moderate and audit uploads taking the time to understand the needs of
customers and the client.
• Taking ownership for all videos in respective language queue
• Providing accurate monitoring of content on first instance Requirements
• Fluency in the target language with additional knowledge of Arabic and English
• Prior user-generated content (UGC) moderation (Advantageous)
• Passion for social media
• Demonstrable computer literacy, MS Office skills, understanding of relevant software, and
advanced internet functions
• Experience in content mining and reviewing
• Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
• Ability to evaluate content in line with content and business policies
• Strong analytical and research skills with attention to detail
• Ability to work in fast and evolving workflows
• Ability to maintain a high degree of confidentiality
• Adhere to strict deadlines This job description is not exhaustive you may be required to
perform other additional duties as and when required
About Webhelp:
Webhelp engineer’s customer experiences on behalf of some of the world’s most progressive
brands. As a company, Webhelp has been working towards that goal ever since it was founded in
2000.
Through evolution and acquisition, today Webhelp is a 40 000 people-strong global leader in
business process outsourcing (BPO). We continue to specialize in customer experience, but our
capabilities extend across voice, social and digital channels. With a mission to “push the limits of
customer experience and business process optimization,” people are empowered and encouraged to
push the boundaries.
We aim to be the best at engineering the customer experience by investing in our people and the
environment in which they work and developing the analytical and operating capability to deliver
truly transformational outsourcing with solutions that meet the challenges of a now Omni-channel
world
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