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Desert Adventures Tourism - Jordan
OPERATIONS OFFICER (AMMAN, JORDAN)
This position will have to handle daily operations and all activities relating to it.
Responsibilities
Check operations related issues after sales, such as flight details, itinerary, cost of transfers, guiding fees, entrance fees, guide/driver overnight.
Assign required services, such as driver, guide, transportation.
Update the cover page with driver/escort/guide name and contact number.
Coordinate with accounting department the required deposits for guides/escorts/drivers.
Settle payments with drivers/escorts/guides after the guest departure.
Upon payments settlement, provide the accounting department with the following:
- Expense sheet to include file number, date, pax number, agent and sales reference.
- Attach to the expenses the quotation sheet.
- Entrance tickets.
- Invoices.
Checking both arrival and departures lists.
Meet and assist all arrival, in-house and departures guests., in hotels and airport
Meeting guests at hotels/resorts.
Assisting the operations manager in day to day operational tasks
Preparing and explaining Welcome pack.
Hand over to transfer
Ensure that other airport services are delivered
Coordinate with visa dept in case of visa error
All jobs to be done with the appropriate attitude and attire representing the company's image assuring client's satisfaction.
Prepare daily report after the completion of the service.
At the meeting point:
- Check on the assigned transfer vehicle: Drivers’ knowledge with the job, cleanliness of vehicle, and driver’s appearance
- Handle any last minute requests/irregularities
- Report irregularities to the CS Coordinator on the spot
- Call the hotel after guests check-in to get the room number and contact the guests to assure their satisfaction
- Forward the room numbers for next day's tour by mail or sms to the CS Coordinator
Requirements & Skills
University degree (languages) or commercial experience
Knowledge of working in Jordan
Knowledge of industry IT systems beneficial
Experience in a similar role and sector will be highly advantageous
Fresh graduate are welcome
Good command of MS Office applications (Word, Excel, PowerPoint)
Ability to speak and write in both English and Arabic
Experience in international environment an advantage
Service-oriented, resilient, hands-on personality
Communicative and independent work style
Who are we?
Desert Adventures
For more than 20 years, Desert Adventures Tourism has been an acknowledged leader in Destination Management Company (DMC) services in the UAE, Oman and Jordan. Through the years, we have been the preferred DMC partner of tour operators and travel agents worldwide.
Our depth of local expertise, vast global reach, strong relationships with key players of the global travel industry – including government and tourism authorities – and innovative B2B systems have facilitated the offering of a wide range of high-quality products and services as well as seamless operational compatibilities with partners.
From visa support and transport services to a wide selection of hotel accommodations, an exciting range of unique tours and excursions, and pre-decided to tailor-made packages, we take care of the every need and desire of visitors within our destinations. As the world’s trusted gateway to Arabia, we are a reliable partner in creating exceptional destination experiences for Groups or FIT, VIP or Business Traveller.
Email: omar.abunemreh@desertadventures.com
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