Job Opportunity , We are Looking for you ....
We are Looking for Call Center Agent in Our Branch in Jordan.
Role and responsibilities:
-Handle a large volume of inbound calls in a timely manner.
-Follow communication scripts when answering customer’s calls.
-Identify customer needs, research issues, resolve complaints, and provide prober solutions.
-Maintain ownership of calls throughout the lifecycle of the caller’s request.
-Handle volume of outbound calls and blind appointments requested by team leader.
-Arrange customer’s appointments by following communication scripts.
- Confirm client information, comments/requests upon delivery arrangements based on customer’s availability and update it on the system.
- Meet daily personal/team targets, and achieve all service, productivity and quality objectives.
Education:
Bachelor’s Degree, Business Administration, Logistics or any related field
Experience
0-2 years of experience in the same field.
Technical Competencies
-Technological acumen and Job Knowledge
-Basic Microsoft Office Knowledge
-Bilingual “ Arabic , English “
Interpersonal Skills
- Adaptability and flexibility
- A patient and empathetic attitude
- Phone skills, including familiarity with complex or multi-line phone system
-Strong Communication Skills
-Customer Focused
-Cultural awareness
-Negotiation & persuasion
-Stress management
If you are interested , Please share your updated resume and mention the position in the subject field .
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