View Vacancy - Protocol Officer
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Job Subcategory
Protocol, Visits and Events, Corporate Services Support
Job Description (Roles and Responsibilities)
The British Embassy in Amman is seeking a highly motivated and enthusiastic individual for the position of Protocol Officer, job grade Administrative Officer (AO).
The successful candidate will liaise with the Jordanian government departments on behalf of the Embassy in order to process all diplomatic residencies and accreditations, required tax and customs exemptions for shipments, facilitate the protocol issues of VIP visits and process all required dip vehicle registrations and re-registrations for the British Embassy staff members.
Duties and responsibilities:
You will process the following on behalf of staff members working at the British Embassy under the direction of the Protocol Manager:
Arrange Shipments/ exemption approvals
Vehicle registrations and renewals approvals
Ownership transfers
Issue of new vehicles from the free zone
Process vehicle fines
Arrange white plates and renew them yearly
Arrange permanent residencies for diplomatic staff members
Issue Income tax numbers
Assist with protocol elements of VIP visits
Issue/ renew airport passes
Process all invoices to the relevant department to ensure payment
Regularly update spreadsheets and job logs for tracking purposes
You will also need to keep accurate records and a track of where the protocol processes are in relation to new arrivals at the embassy and proactively ensure that documents are processed correctly and on time.
The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.
Key Behaviours:
Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
Changing and Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
Working together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
Seeing the big picture - Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
Developing self and others - Focus on continuous learning and development for self, others and the organisation as a whole.
Essential qualifications, skills and experience
Fluency in English and Arabic. Able to express ideas and messages clearly and concisely, both orally and in written communication.
Holds a valid Jordanian driving license.
At least 5 years’ experience in customer service or in a protocol role.
Literacy in Microsoft Office packages (Excel, Word, Outlook, Microsoft Teams and PowerPoint).
Ability to work under pressure and manage a complex and varied workload sometimes to tight deadlines.
High-quality communications and drafting skills with strong networking and interpersonal skills.
Must be flexible and present a professional image of self and the Embassy.
When workloads dictate, and/or due to absences, assist the Protocol assistant with the day-to-day administration, processing and field work.
Desirable qualifications, skills and experience
Experience of working in an Embassy or Ministry environment.
Required behaviours
Seeing the Big Picture, Changing and Improving, Managing a Quality Service, Delivering at Pace, Working Together, Developing Self and Others
Application deadline
4 December 2022
Grade
Administrative Officer (AO)
Type of Position
Full-time, Permanent
Working hours per week
37
Region
Middle East & North Africa
Country/Territory
Jordan
Location (City)
Amman
Type of Post
British Embassy
Number of vacancies
1
Salary Currency
JOD
Salary
1,145
Start Date
2 January 2023
Other benefits and conditions of employment
Eligibility:
If you are selected for this position, we will be able to employ you as long as you:
Have the right to live and work in Jordan.
Receive the appropriate level of standard security clearance.
Working Hours and Remuneration:
The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable gross salary of JOD 1,145 per month based on a 37 hours per week.
Please note that your salary will be paid gross, and you are expected to comply with your tax obligations through completion of a tax return to the local authorities. If exceptionally you are not liable to pay Jordanian tax, you will receive a net salary, which is minus the deduction of an equivalent level of local tax. Further information on this will be given to candidates at interview if necessary.
This role is for a full-time employment, on a permanent contract. The successful candidate will be subject to a 90-days probationary period (as appropriate). The selected candidate must have a right to live and work in Jordan.
The package includes a good level of health insurance and a friendly, English-speaking work environment. We offer opportunities to develop professional skills through our Learning & Development offer. Leave entitlement is 25 days (on pro rata basis) plus 14 public holidays.
The Embassy follows a 70-20-10 model of learning. Your Line Manager will help you develop a personalised L&D plan and will share opportunities, resources and guidance to ensure you continue your learning and achieve your full potential.
Additional information
How to apply:
Interested candidates must include 1) an updated Curriculum Vitae (CV) 2) a covering letter/ motivation essay stating how you meet the requirements of the role; and 3) examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date of receiving applications is on 04 December 2022 by 23:55 (local time).
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take around two months.
The start date mentioned in the advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.
The British Embassy Amman is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.
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