تعلن شركة ميكروسوفت في الاردن عن حاجتها الى :
1- Support Escalation Engineer
In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.
Our culture is built around attributes that drive our every decision and our every action:
Our culture is built around attributes that drive our every decision and our every action:
About the Role… Support Escalation Engineers (SEE) investigate and solve critical, complex, technical issues escalated from Support Engineering teams (typically from Tier 1 and Tier 2) requiring expert level product or service knowledge. SEEs frequently use event logs, component traces, performance traces, and other sophisticated troubleshooting tools along with a wealth of support experience with similar customers to resolve issues. SEEs may also collaborate with Escalation Engineers and occasionally with Product Group component owners to clarify unknown behavior in the product. SEEs are experts at determining how something should be configured as a best practice to avoid and solve problems and in sharing their knowledge during mentoring and coaching sessions with others. An SEE’s strong suit is in employing problem isolation techniques and product knowledge to solve problems
ResponsibilitiesCustomer Experience - 75%
ResponsibilitiesCustomer Experience - 75%
- Obsess about & know our customers & partners
- Deliver the “Perfect Every Time” experience
- Seeks information about the underlying needs of customers
- Allocates and aligns resources to optimize the customer experience
- Develops and communicates realistic outcomes
- Demonstrates expertise in a specific solution, or several products, feature functions, or services
- Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise. Technical Leadership - 15%
- Lead the transformation
- Consistently apply “lessons learned:, model personal accountability & teamwork
- Understands customer/partner requirements, and can map the adoption and optimization of Microsoft technology solutions accordingly
- Demonstrated Self Learner
- Own & optimize your delivery
- Collaborate & actively participate in the end-to-end delivery vision
- Modifies existing intellectual property (IP) or, where applicable, creates new content Business Enablement - 5%
- Support & drive growth, consumption & revenue
- Seeks opportunities to drive Services business results by collaborating with multiple team members.
- Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Services business priorities and stakeholder management principles
- Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats
- Years Experience: 3-5 in systems development, network operations, software support or I.T. consulting in enterprise environment preferred
- Strong Microsoft System Center Suite Knowledgespecially System Center Virtual Machine Manager
- Microsoft Windows Server Experience
- Networking knowledge is a plus
- Good Knowledge of virtualization technologies, working with Microsoft Hyper-V.
- Good Communication Skills - spoken and written English (including technical writing). Additional languages are a plus.
- Bachelor’s Degree (B.S./B.A.) in Computer Science, Electrical Engineering or equivalent
- Excellent customer service skills and customer focused attitude.
- Effective learning skills and the ability to learn on the go.
- Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
- Genuine passion for technology and desire and aptitude to increase technical skill level required.
- Recent work experience in a customer facing role
- Cultural sensitivity
- Experience of building relationships with customers
- Ability to build the trust of a community
- Self-motivation and an ability to use initiative
- Flexibility and ability to adapt to ambiguous and changing situation
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
2- Support Engineer
Microsoft SQL Server support is a strategic unit of Microsoft Customer Support Services (CSS). As a Support Engineer, you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty while effectively managing challenging situations.
The SQL Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer oriented mindset. You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.
ResponsibilitiesKey responsibilities:
The SQL Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer oriented mindset. You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.
ResponsibilitiesKey responsibilities:
- Exhibit leadership through personal responsibility, accountability and teamwork.
- Act as a technical focal point in cooperative relationships with other companies.
- Manage crisis situations that may involve technically challenging issues and diverse audiences while ensuring High customer satisfaction.
- Own and resolve technically complex mission critical or politically hot customer issues.
- Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs.
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
We Are Looking For People Who
- Enjoy providing the highest level of customer experience;
- Are smart and intellectually curious;
- Seek a challenging work experience;
- Want to learn and gain greater expertise in their field;
- Enjoy working at a growth company with advancement opportunities;
- Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
- Possess strong working knowledge of German and/or French on top of English (verbal and written) language.
QualificationsWe are looking for people who:
- Enjoy providing the highest level of customer experience;
- Are smart and intellectually curious;
- Seek a challenging work experience;
- Want to learn and gain greater expertise in their field;
- Enjoy working at a growth company with advancement opportunities;
- Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
- Possess strong working knowledge of German and/or French on top of English (verbal and written) language.
The ideal candidate will be required to have a Technical Degree or adequate practical background (2-5 years) on the following Technologies
- Strong knowledge of Microsoft SQL Server 2008 R2 / 2012 / 2014 at administrative level (Installation, index and table maintenance, backups etc.)
- Strong knowledge of Microsoft SQL Server 2008 R2 / 2012 / 2014 at dev level (SQL language, Stored Procedures, etc.)
- Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
- Strong knowledge related to any other relational DB (eg Oracle) running in a Windows environment is very much appreciated
- General knowledge about Microsoft Azure Virtual Machines, and Microsoft Infrastrucutre Services. Azure Identity and Security is a plus.
- Additional skills on one of the following technologies will be considered a big plus
- Windows Clustering
- Debugging / Creating and Reading memory Dumps
- Basic Programming skills with Python, R, C# or VB.Net
- Good Knowledge of .Net Framework
- A Microsoft certification (MCSE or MCSD) is also considered a plus.
HoweverIf you do not possess in-depth knowledge of the above, we require you to have an overall IT basic knowledge on which we can build upon, together with high desire, being highly motivated to develop yourself into a technology expert. We offer a new hire ramp-up program with a senior mentor assigned, a wide range of trainings, possibility to travel abroad and attainable Microsoft certifications, for you to fulfill the above mentioned key responsibilities.
Your CareerWe take your career seriously at Microsoft and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The Microsoft performance philosophy recognizes higher performance with bigger rewards through a formal annual performance review.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Your CareerWe take your career seriously at Microsoft and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The Microsoft performance philosophy recognizes higher performance with bigger rewards through a formal annual performance review.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.