Vacancy Announcement
Medical Care Services Officer, (re-opened), Grade L-10,
HQ Amman
Vacancy Announcement Number 20-AR-AM-14
Deadline for Applications 4 July 2020
Type of Contract
Fixed-Term Appointment
3 years including 1 year probation period, with the
possibility of further extension, subject to the availability
of funds, satisfactory performance and continuing need
Department Health
UNRWA is committed to achieving gender parity at all levels of staffing under the
current UN-wide gender agenda and strongly encourages applications from qualified
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff
working across five areas of operation, is looking for highly committed professionals wishing
to make a change.
UNRWA’s strategic objectives
The mission of UNRWA is to help Palestine refugees achieve their full potential in human
development under the difficult circumstances in which they live. In line with this mission,
the Agency works towards five strategic outcomes: (a) Palestine refugee rights under
international law are protected and promoted; (b) Palestine refugee health is protected and
disease burden is reduced; (c) school-age children complete quality, equitable and inclusive
basic education; (d) Palestine refugee capabilities are strengthened for increased livelihood
opportunities; and (e) Palestine refugees are able to meet their basic human needs of food,
shelter and environmental health. UNRWA is funded almost entirely by voluntary
contributions from UN member states, regional bodies, business foundations and individual
Do you want to make a lasting difference?
If you are looking for a rewarding opportunity to make a tangible difference for one of the
most vulnerable communities in the world, UNRWA would like to hear from you. In this role,
you will be responsible to the Health Policy and Planning Officer.
The main responsibilities include:
 Under the direct supervision of the Health Policy and Planning Officer, providing
technical guidance and advice to the Fields and other departments on various health
programme components comprising:
o Assessing the utilization of out-patient medical care services including nursing,
oral health (dentistry), radiology, physiotherapy, oral health services, emergency
care, special care and specialist care services and proposing appropriate actions
for optimal use of available resources;
o Reviewing the Fields' operations on contractual hospital agreements, monitoring
the expenditures to ensure that they remain within the approved budget
o Advising Human Resources Department on matters pertaining to the human
resources management for health staff, including medical examination of
international and local staff according to the relevant Health Technical Instructions
o Developing, monitoring and evaluating the Agency’s laboratory services through
the following functions and responsibilities:
 Supervising, planning, directing, and evaluating laboratory services;
 Making periodic field visits to ensure that equipment and supplies are
maintained and techniques are performed in accordance with the Agency’s
standard operating procedures;
 Developing and maintaining appropriate system for quality assurance of
laboratory tests;
 Providing technical advice to the Department of Education on curriculum
development at UNRWA Vocational Training Centers and on the
organization of practical training of trainers at UNRWA health facilities;
o Coordinating and acting as a focal point for the Medical Diagnostic Services
Agency-wide through the discharge of the following duties:
 Coordinating and facilitating the revision of the medical supply catalogue
and recommending additions, deletions and change of specifications of the
catalogue items relevant to these services;
 Coordinating with concerned technical staff at service delivery level the
establishment of a standard system for referral, registration and reporting;
 Coordinating with concerned staff the revision of the periodic reporting
system in Headquarters to reflect reliable and comprehensive data, and the
quality, quantity and cost effectiveness of these activities;
 Providing substantive support to the Health Policy and Planning Officer in the
development, monitoring and evaluation of the Agency’s medical care services
programme and preparing the relevant technical instructions, clinical guidelines and
periodic assessments of programme activities;
 Coordinating, facilitating and assisting the fields in the procurement of laboratory
equipment, supplies, reagents and medical diagnostic equipment, accessories,
consumables and spare parts in coordination with the Procurement and Logistics
Division (PLD) through:
o Screening the specifications of the ordered equipment;
o Making technical evaluation of offers received against the ordered equipment;
o Establishing minimum acceptable standard specifications for major equipment;
o Participating in the pre-qualification of potential suppliers and manufacturers of
medicine and medical supplies;
o Supporting the Head Pharmaceutical Services at Headquarters Amman (HQA) in
the medical supply operation including review of Fields’ requirements of essential
drugs, timely delivery of supplies, quality assurance and rational prescribing
 Planning, protocoling and directing health services researches relevant to the program
 Planning and developing direct in-service training of laboratory staff, physiotherapy
and X-Ray services;
 Maintaining close coordination with World Health Organization (WHO) for technical
advice and with local Health Ministries in the field of human resources development
and training; liaising with NGO hospitals and public health laboratories of host
governments for exchange of information and services relevant to programme needs.
To qualify for this position, you will need:
Education A university degree from an accredited educational institution in medicine or 
Who we are
For 70 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has been
working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank and
the Gaza Strip providing direct assistance and protection for some 5 million Palestine refugees
in the Middle East. UNRWA is mandated by the UN General Assembly to provide this assistance
and its mission is to help Palestine refugees achieve their full potential in human development
until there is a just and lasting solution for their plight. UNRWA restores safety, dignity and
hope to millions who have been uprooted by conflict with services encompassing education,
health care, relief and social services, camp infrastructure and improvement, microfinance and
emergency assistance.
For more details on UNRWA, please visit:
medical related sciences;
An advanced degree from an accredited educational institution in public
At least eight years of progressively responsible and relevant experience
including at least two years in management and training of staff;
Language(s) Excellent command of written and spoken English.
You will also need to demonstrate the following competencies:
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core
Competencies of Communication, Working with People and Drive for Results apply by
default. Default managerial competencies may apply.
 Applying Technical Expertise: very good skill and knowledge in the use of personal
computers and various software packages;
 Communication;
 Analyzing;
 Planning and Organizing: knowledge in planning and organization of training programmes;
 Leading and Supervising;
 Deciding and Initiating Actions.
Conditions of service
Monthly basic salary JD 2076.40 plus special occupation allowance of 15% of the
basic salary. Other benefits include monthly Provident Fund contribution (15% of basic
salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and
dependency allowance (if applicable).
Additional information
The incumbent will be required to travel frequently within Agency’s area of operations during
the performance of her/his duties.
For guidance on how to prepare for competency-based interviews:
How to apply
Applicants are required to register at by creating a personal profile and
completing an UNRWA Personal History Form. Please note that UNRWA only accepts
degrees from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received,
only short-listed applicants will be contacted via e-mail only. Please ensure that the e-mail
address indicated in your Personal History Profile is accurate.
The United Nations does not charge fees at any stage of the recruitment process
(application, testing, interviewing, etc.). The United Nations does not concern itself with
information related to bank accounts.
General Information
This vacancy notice is open to internal and external candidates. Only candidates residing in
Jordan with authorization to work in the duty station at the time of application are eligible to 
apply. The Agency will not assume responsibility or accountability to support or facilitate the
issuance of work permit in Jordan, and without a valid work permit, the appointment may
be rescinded.
UNRWA is a United Nations organization whose staff are expected to uphold the highest
standards of integrity, neutrality and impartiality. This includes respect for human rights, for
diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are
expected to uphold these values at all times, both at work and outside. Only persons who
fully and unconditionally commit to these values should consider applying for UNRWA jobs.
UNRWA is a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a
lower grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self attestation, confirming that they
have not committed, been convicted of, or prosecuted for, any criminal offence and that
they have not been involved, by act or omission, in the commission of any violation of
international human rights law or international humanitarian law.
Date of issue: 7 June 2020/ AD

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