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Human Resources Manager
OrganizationKempinski Hotel Aqaba Red Sea Jordan
Primary LocationJordan-Aqaba
Job TypeRegular
Job LevelManager/Senior Specialist
ScheduleFull-time
ShiftDay Job
Job PostingJul 29, 2020
Unposting DateAug 28, 2020
Primary LocationJordan-Aqaba
Job TypeRegular
Job LevelManager/Senior Specialist
ScheduleFull-time
ShiftDay Job
Job PostingJul 29, 2020
Unposting DateAug 28, 2020
Combining the warmth of Jordanian hospitality with the highest standards of a luxury European resort, Kempinski Hotel Aqaba Red Sea is a lifestyle destination situated on the white sandy beach of Aqaba. With an array of enticing dining options, spacious rooms and suites, top-tier pampering facilities and exciting water adventures, this 5-star resort is a heaven for explorers and leisure seekers on the shore of the Red Sea.
Human Resources ManagerThe HR Manager supports the General Manager in all decision relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through robust performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies & procedures).
Key Responsibilities
Human Resources ManagerThe HR Manager supports the General Manager in all decision relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through robust performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies & procedures).
Key Responsibilities
- As a Business Partner to the hotel's General Manager and trusted advisor to the management team, support the delivery of the ambitious business objectives of the hotel by locally delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations.
- Support and coach the leadership team in any organizational and people topics, to help them achieve their guest service and business objectives.
- Maintain and develop a strong employer brand in the local market and beyond, implement effective and innovative search and selection for senior as well as volume recruitment through a variety of sources, as well as an effective onboarding process.
- Drive strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively
- Understand the competitive positioning of the hotel as an employer in the market and create appropriate compensation & benefits structures based on market and internal benchmarking
- Plan and implement an annual budget and manning guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports
- Ensures that corporate and local policies & procedures are communicated and implemented.
- Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external payroll services.
- Ensure compliance with local labour and immigration law and handle any legal issues including staff disciplinary actions.
- Effectively lead the HR team including recruiting, HR administration, and staff accommodation functions
- Implement global performance management and talent management and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-trainings and task force assignments
- Project manage the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e.g. HR information systems
- Additional responsibilities and tasks can be added at any time according to the needs of the business.
- Relevant university degree, e.g. in law, business administration, economics, HR management. A Master’s degree and/or a relevant professional accreditation would be a plus
- At least 5 years’ experience in HR management roles in the (luxury) hospitality industry, with at least 2 years of leadership of HR teams in an organisation of a similar size
- Language: Proficiency both Arabic and English
- HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation)
- Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience
- Ability to deliver a strategic HR agenda based on business objectives and competitive positioning
- HR advisory capacity for senior managers in matters relating to their teams and organisation
- Experience with budget and workforce planning
- Understanding of local labour and immigration law and local policies, regulations, and market practices
- Computer literacy (Excel/Power Point/Word), ideally including experience with HR information systems