Capital Shipping Company
Operations & Sales Support Officer ( Import/ export)
Introduction:
Capital Shipping, Established in 2006 at Amman, Jordan, has grown to be one of the top freight forwarders and
leading logistics company in Jordan, covering a wide range of logistics services that are tailored to customer’s
highest satisfaction levels; being a supply chain partner that delivers customized, compliant, and reliable
solutions to address its customer’s specific logistics, import and export needs. Capital Shipping is a private
owned company, inspired by a global multinational experience & practice. The Companies’ consistent service
level, its commitment to offering smart and effective solutions to clients, with an experienced and personable
staff that truly cares and commits themselves to proactively achieving its customers’ business goals within a
great team whom all together are the key drivers of its success and the core of its strategy. Capital shipping co.,
specialized in all shipping types, ocean freight, Air Freight, land Freight and professional logistic services; is
ranked number one freight forwarder with both Maersk & CMA shipping lines in terms of volumes along with
being one of the top three freight forwarders with MSC and HPL.
To support the continuing growth of the business, we are looking to recruit an experienced Freight Forwarding
operations and sales support officer (Import / Export).
We are seeking a serious, self-directed, detail-oriented highly committed and motivated candidate with
excellent proactive operationalskills and strong analytical skills to professionally perform the job and proactively
avoid various problems while finding fast, effective solutions for any issues. This position offers strong growth
opportunities for an experienced, highly-motivated candidate, interested in freight forwarding operations
within a leading and ambitious company.
JOB DESCRIPTION:
Operations and Sales Support Officer (Import / Export), coordinates with sales team to receive customer
inquiries, acquire and negotiate cost, prepare quotations, plans and coordinates the international shipment of
goods, review the environmental records of freight carriers to inform shipping decisions, recommend shipping
solutions to minimize cost or environmental impacts, Select shipment routes, based on nature of goods shipped,
transit times, or security needs, Calculate weight, volume, or cost of goods to be moved, negotiate with a variety
of people, such as shippers, agents and vendors, Determine efficient and cost-effective methods of moving
goods from one location to another, inform clients of factors such as shipping options, timelines, transfers, or
regulations affecting shipments, reserve necessary space on ships, aircraft, trains, or trucks, arrange delivery or
storage of goods at destinations, provide shipment status notification to exporters, consignees, arrange for
special transport of sensitive cargoes, such as livestock, food, or medical supplies, with customer centric
approach and excellent customer service skills in all dealings. The job includes preparation & management of all
shipment related documents, such as including bills of lading, packing lists, dock receipts, and certificates of
origin, manage Customs Clearance with according to regulations, Procedures and Documentation, prepare
invoices or cost quotations for freight transportation, updating and coordinating with both the sales team and
clients through entire process.
Personal Attributes:
Operations and Sales Support Officer (Import / Export), should obtain an independent, organized, calm, focused,
confidant, cooperative, positive, honest, trustworthy, committed, determent and friendly yet serious
personality. Also this job requires the individual to have ability to work for long hours in sitting positon, under
pressure, committing to given promises and set deadlines, surrounded by a noisy and busy environment, with
maintaining high concentration levels, being precise, accurate, flexible, proactive, dynamic and creative when
always looking for opportunities to improve operations.
Bearing in mind the different time zones, the job holder should be result oriented and obtain an objective
achievement mentality, to follow up and address urgent matters whenever required.
WORKING RELATIONSHIPS:
Sales Team, Operations Team, Financial Team, Vendors, Agents, Shipping Lines, Customers.
Working hours
8:30 am – 4:30 pm Sunday to Thursday
Taking into account the operational requirements of the business. Which may demand to work outside these hours and/or on Friday
and Saturday.
Work Status
Full time
Location
Indoor / Abdullah Ghosheh St., Al Hosseini Complex, 7th floor, office # 701
Responsibilities
Acquiring and negotiating freight transportation and handling costs / rates with agents, vendors and
insurance companies and preparing quotes for customers and monitor accuracy of quotations with
coordination with sales.
Investigating and planning the most appropriate route for a shipment, taking into account the perishable
or hazardous nature of goods, cost, transit time and security.
Assuring appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods
and also the delivery and warehousing of goods at their final destination.
Obtaining, checking and preparing documentation to meet customs and insurance requirements,
packing specifications, and compliance with other countries' regulations and fiscal regimes.
Assisting the client in the event of a claim and following up with all parties claim process.
Arranging payment of freight and other charges or collection of payment on behalf of the client.
Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods.
Liaising with customers, logistics operators and customs clearance for planning and tracking the
movement of goods to ensure goods are cleared through customs or quarantine.
Provide accurate and timely reporting of information to customers and all related parties, including
sending quotations, pricing, costing, and shipping details or related documentation.
Managing all requirements for cargo movement, and ensures customer satisfaction.
Work closely with sales and clients to plan and review operations and work with internal and external
stakeholders to accomplish work.
Build and maintain effective relationships with customers, suppliers and team members.
Check job files are rated correctly and all costs and related revenues are allocated to the correct activities
to ensure correct invoicing per activity per customer.
Communicate proactively and openly in regular, formal/informal sessions encouraging input and
feedback.
Fill all data on company system in a timely, efficient and accurate manner and insure job files are
processed quickly and accurately and customers are invoiced in a timely manner.
Ensure compliance to all policies, procedures and standard operating practices.
Model and set high personal standards – create and deliver bold and challenging standards to raise and
improve performance and report and document problems in a clear and efficient manner.
Act and treat others with integrity – do what is said, being consistent and giving credit to others.
Perform other duties as assigned and complying with written instructions.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the Education, Experience, knowledge, skill, and/or ability
required.
Education
Bachelor degree or educational background in Supply Chain Logistics, Operations Management, International
Trade, or related field preferred.
Experience
+2 Year Experience in freight forwarding. Experience in working with freight forwarding systems.
Skills:
- Excellent, effective, clear Verbal and written communication and typing skills.
- Strong organizational skills.
- Efficient time management and prioritization skills.
- Strong IT skills with particular emphasis on MS Office packages including intermediate Excel and ability
to pick up new systems.
- Strong tact, interpersonal and professional negotiating skills.
- Customer service and people handling skills.
- Problem detecting and solving skills.
Knowledge
- Knowledge and understanding of geography and cultural differences.
- Sound industry knowledge and full understanding of Incoterms, standard shipping procedures and best
practice of Ocean Freight imports and export procedures, inland road, customs clearance &
Documentation requirements.
- Fluent in English, and preferably additional language, both verbal and written
Abilities
- Ability to adapt to changing circumstances.
- Ability to work under pressure, multi-task, pay attention to details & check and double check work to
insure free of errors.
- Ability to provide opinions on work in a detailed and constructive way
- Ability to apply balance judgments to different situations
To apply, please send a cover letter & your CV by email to :