Crystel is looking to hire ambitious & energetic Social Media Account Manager on a reputable account.
Minimum requirements to apply include:
· 3-4 years’ experience in social media account management.
· Fluency in English & Arabic languages (reading, writing and speaking)
· Excellent communication skills
· Bachelor’s degree in Business Administration, Marketing or relevant fields
· Must be a Jordanian citizen
If you feel you are suitable and looking to grow; please send your CV to be contacted at hr@crystel.co mentioning “Social Media Account Manager” in the subject line.
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Crystel is looking to hire ambitious & energetic “Business Development Associate.”
Responsibilities:
• Willing to accomplish sales targets, goals and objectives.
• Conducting market research and identifying potential clients.
• Cultivating strong relationships with new clients, while maintaining existing client relationships.
• Collating and maintaining client information on a regular basis.
• Working closely with staff across departments to implement growth strategies.
• Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.
• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
• Ability to manage multiple projects concurrently and meet deadlines.
• Identify new business opportunities and partners.
• Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.
Sales Experience and Requirements:
• Bachelor's Degree in Business Management, Marketing, or related field.
• Min 2 years' relevant work experience in sales and business development or similar field preferred.
• Excellent written and verbal communication skills both in Arabic and English.
• Ability to handle multiple projects simultaneously and work under pressure.
• Strong organization and project management skills.
• Friendly and personable demeanor.
• Proficient in Microsoft Office and relevant software.
• Willing to travel/relocate if needed.
• Marketing experience is an advantage
If you feel you meet the requirements; please send your CV to be contacted at hr@crystel.co mentioning “Business Development Associate” in the subject line.
Only candidates who meet the requirements will be contacted.
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Crystel is looking to hire ambitious & energetic “Real Time Management Specialist” on a reputable account.
Responsibilities and Duties:
• Executes plans and ensures effective implementation of schedules.
• Plan Call Center Agents’ scheduling.
• Communicate changes to scheduling to ensure suitable daily resource coverage.
• Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.
• Reconciles daily attendance with agents schedule and time in/time out reporting in coordination with the Team leaders.
• Create and deliver daily, weekly, and monthly WFM reports.
• Maintain running report of attendance incidents.
• Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
• Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.
• Facilitate Daily Operations updates.
• Manage non-productive time request process, ensuring activities are planned without impacting SLAs.
• Monitor instant queues and assign skills to the agents to ensure SLA target achievements.
• Perform any additional related tasks.
Requirements to apply include:
Skills:
• Proficiency in MS office.
• Good Business Writing Skills.
• Good Presentation Skills.
• Good Analytical Skills.
• Organizing and Time Management.
• Good Communication Skills.
• Ability to work under pressure.
• Team Player.
• Attention to Details.
• Ability to multi task.
• Very Good in English (Writing, Speaking & Listening)
Experience:
• 3+ Year of work Experience in the call center industry
• Good understanding of workforce management methodologies.
• Understanding the nature of the call center industry.
• Basic knowledge of COPC Standards & Approaches.
Education
• Bachelor’s Degree (IT field, Business Management, or relevant field of study)
If you feel you are suitable and meet the requirements; please send your CV to be contacted at hr@crystel.co mentioning “Real Time Management Specialist” in the subject line.
Only candidates who meet the requirements will be contacted.